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"While we were only there for one night it was a treat to be able to have gotten one of the few rooms within the castle itself. The staff were very attentive and helpful. The food was delicious and they were very accommodating to my husband's dietary limitations. The only thing they forgot was having my bear knight and chocolates ready in my room but that's just a minor thing and I did ask for it just the day before so not a big deal once I asked."

"Very clean and well appointed hotel. Staff were very helpful especially ‘Ovi’ at breakfast."

"Clean room, but zero a/c. 70 degrees outside but 85 in the room, recirculating lukewarm air through the fan. Hotel staff were polite acknowledging this, but there was nothing they could do."

"Very comfortable room. Staff extremely helpful and friendly. Do NOT follow satnav to find hotel. Take exit directly from A1."

"Quick check in, great location"

"Great space. Kind of loud from the street and people coming in and out of the stairs."

"Great Hotel"

"Let’s get the negatives out of the way - breakfast quality was dubious - not sure how they made scrambled eggs and cramped buffet area. The hotel is, of course, a Victorian railway hotel. The front windows need a clean. This is our second visit. Rooms are good. Would I rush back??? Probably not, but central location is a positive and parking (albeit at cost). The instructions if you are parking a car should be in capitals. THE PARKING ENTRANCE LOOKS LIKE A TAXI/STATION ENTRANCE. If you miss you...

"Good quality accommodation, very central, easy check in and check out and good breakfast. Nice toiletries in the bathroom was a good added touch."

"staff were very good helpful and courteous, breakfast excellence served with a smile, one family room was a bit small but we managed"

"None"

"Once again a great stay, room was clean and sylish , walk in shower ,free parking and pub and restaurant next door ideal for us !!"

"Absolutely loved my stay, we stayed for 4 days, convention weekend and as a first stay the staff were absolutely brilliant, no complaints . they helped care for fragile items and always helpful with the room and needs. Especially Lauren and the Gent who helped us on our first night of stay (unfortunately we did not get his name) Above and beyond would love to stay here again even for a normal holiday thankyou!"

"Only stayed for one night but was really nice. Very clean and easy location"

"It was so unique and everything felt special"

"Great hotel and staff above and beyond, enjoyed sunbathing in pool area during the heat wave sauna steam room cold dip aswell very soothing tea tray on room no biscuits 🥲 will definitely be back and bring own hobnobs, 10 % of bill so charge to room because you can only use once restaurant expensive great bluebell pub £5 in taxi and drinks much cheaper Wetherspoon blue bell will beer garden very friendly staff stay open late for World Cup then bar staff droped us of at hotel early hours ❤️"

"Clean room good breakfast Room had no window to look out of only sky light. Shower only, broken shower holder so had to hold with one hand while showering. No extractor fan in toilet and no window tried to change room but non available glad it was only 2 nights"

"Nice hotel"