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"The desk staff were very helpful and informative."

"Amazingly quaint location views and steps from a subdued river Thames. Convenient location short Uber to either Windsor or King HenryVIII Hampton palace. Straight into London Waterloo station. Mason and Judy thoroughly thoughtful and kind. English family town. Loved our stay"

"Arrived at the hotel at 1:30pm as checkin was not until 3pm we sat in the bar and waited. Looking around the staff seemed flustered, stressed and any requests felt like a bit too much trouble. At 3pm went to check in and was told the room was still not ready. Only then were we allowed to use the facilities I.e outdoor pool.(would it have been too much trouble to offer this at 1:30pm?) we were told they would find us when the room was ready. At 6pm still no sign of staff so went to reception...

"The whole stay was underwhelming -Poor check-in experience -Spa very average ok massage but no way is the price justified I booked for our anniversary not worrying about the price thought it would be special it wasn’t had a better massage at local Thai shop for £60 - Bar poor choice beers local unheard of stuff tasted of nothing want him and tonic expected at least a final 5 Star hotel to have good tonic ie fevertree or Schweppes nope some london essence stuff nothing like tonic water -Food...

"If you're under 60 I don't recommend this hotel. I think they need to make it more obvious that its catered to over 60s mainly."

"Lovely breakfast and helpful staff. Dated room with issues with the bed resulting in injury. "

"Staff is helpful and cheerful. Lots of parking space"

"Reception desk minimal, breakfast good. Clerk had trouble finding my reservation, then asked for my passport, then settled for driver's licence (but why?)."

"Clean, nice brekkie"

"T"

"Fantastic stay and food was amazing with super service."

"Lovely staff, basic room but great value for money and a very comfortable stay. Thank you"

"The property is beautiful as was the room, unfortunately the tranquility was visual only. Loud music from pub was all afternoon until approximately 8 pm, and then we could still hear customer conversations. The next day was quieter but still was able to hear the restaurant customers. No sheers on window and because there is campground across the river we kept drapes closed for privacy, creating need for artificial lights. Be careful in shower, it’s beautiful but the shower floor is slippery. ...

"very friendly , courteous staff and location is great"

"No private bathroom No towels No toiletries Generous parking space Smoking all over the place I would never stay there again Expedia disappointed me!!! Proximity to Heathrow"

"All so very helpful in every way possible "

"Very enjoyable stay. The staff were outstanding always ready to help."

"It wasn’t good at all, second day I went outside to meet a friend and gave the key back so I won’t lost it. When I came back and asked for the keys, she said we thought you have left already. I said I have booking for one more day. She already booked someone in my room their. What a night mare"