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"We returned after the room had been serviced to find my little girls teddy tucked up in bed with a packet of biscuits. She was thrilled. Lovely thought. Thank you to the room service team!"

"Very nice property. Gracious staff "

"Really great location, clean rooms, attentive staff convenient parking on site and would definitely return."

"Room was very nice and the bed very comfortable. We had the Charles Grey suite and the layout was a bit interesting, though added to the unique charm of the hotel. Bathroom was immediately inside the entrance and the bedroom was down a flight of narrow stairs. There were other stairs to the suite as well, which made it slightly challenging to navigate with large bags. Know that going in. The shower was perhaps the only complaint. It was a nice, glasses in shower, but the design was a bit poor....

"As central as you can get, clean, comfortable room with a good buffet breakfast. Really good value - highly recommended 👍"

" I'm disappointed with our recent hotel experience. We booked a relaxing birthday trip for my wife, but the hotel was crowded with unmanaged children and noisy guests. The pool was unmonitored, and my wife was injured by a ball. The staff seemed overwhelmed and didn't manage the crowd effectively. Expected better service from Marriott and plan to raise this issue with them. "

"Hotel is located right near the train station and in walking distance of loads of places such as Utillia Arena, St James Park, Metro Centre is only a 10 minute drive. Bar and restaurant area was really nice, beds were comfortable. I really recommend if you’re looking to go and sight see or into going out drinking."

"Right next to the station in the middle of town. Large Victorian hotel with lots of space. Room was great and breakfast was delicious."

"Good location. Lovely design to the room. Huge and comfortable bed… nice view of the Tyne… nice details like free soft drinks in the mini-bar… We were very happy."

"Smallish rooms and the area around the hotel was a little rough. "

"Clean and comfortable bed"

"No air conditioning in rooms. Big problem made worse as windows restricted. 3 terrible nights in sweltering heat. (Ironically the lobby is cold). No cold temp water pressure at sink nor in shower. Barely a trickle."

"Helpful,efficient staff & good location."

"Parking was very convenient and well priced"

"Very nice hotel, great for city centre access, easy parking, nice breakfast"

"Great!"

"Nice clean hotel."

"Excellent value for money. Good all round hotel with basic facilities. Good size king room, staff very friendly and informative, tea and coffee available in room but no biscuits, Nespresso would have been better as offered by other hotels in the area. Good size desk for working on but only 2 sockets, both used for hairdryer and TV, and no USB points. wifi had good signal and easy to connect to. Only 1 plug sockets near the bed and again no USB. Hair dryer, safe, iron and board also...

"Great evening stay"

"Booked through Expedia as a double but we were given a twin. When we asked for a double as per booking the only option was to pay an upgrade fee of £25. Not really the hotel's fault as the information came through incorrectly from Expedia. The double room we received in the end was fine. Food & service for both dinner and breakfast was good. Don't book the breakfast through Expedia though as it is £3 per person cheaper if you pay for it at reception. The surrounding woods are nice for an...