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"Hotel room ok .Was upgraded to a room with shower cubicle rather than shower over bath .Bed comfy but my pillow felt hard and lumpy."

"Stayed for 3 nights, no room cleaning service. I check in late and there’s no one at reception. Had to wait and when staff finally came, they are rude."

"I’ve stayed here a few times. It’s in an excellent location close to the train station, bars and restaurants. Breakfast was excellent, loads of choice."

"It is a fantastic hotel, will be going back soon."

"Great location we will be back"

"Generally a value-for-money hotel. While the public areas were immaculately maintained, the room we were given could benefit from a makeover. For example,the small seating unit was broken at its l-shape join. Also, an ironing board was provided, but no iron. The buffet breakfast was plentiful, though a bit reminiscent of a roadside cafe ie not in-keeping with the hotel's image - though reasonable considering the price"

"superb clean & modern hotel"

"Great base for our visit, would recommend"

"A beautiful hotel centrally located in Leeds. The staff were exceptional at all times. The room was clean, incredibly comfortable and a general pleasure to stay in."

"Worst place with the worst attitude manager. Stayed here before we flew the next day. Spa wasn't open as work was going on. That was fine, however I ran a bath and the water was brown with lots of dirt in. Ran the shower. Exactly the same. Went to reception to be told nothing they could so. Requested a refund as this was unacceptable to be put in a room with no working water. Got £50 pound back. I wasn't happy with this so spoke to the manager the next morning who was very defensive and said...

"The Spa was excellent"

"Lovely situation - large room that was clean. However walking in it felt quite down at heel, a bit like a scruffy airport waiting area. We ate in the restaurant on arrival - the food was edible. However, the staff at reception and in the restaurant were welcoming and attentive."

"The bathroom has not been cleaned and hair that previous client had shaved was all over the bathtub. It was so disgusting"

"Only issue, was that as a paying guest, I do not think I should have to pay for the carpark"