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"Conveniently located, modern and well appointed."

"The lift was our main complaint for the stay, it seemed to have a mind of its own and many people we shared the lift with said they'd been on it for longer than they needed to be as it never took them to where they wanted to go initially! Also, the door to enter the property didn't work and parking wasn't very well marked out but the people in the parking area were very helpful and polite and so were all the staff at the hotel, breakfast was delicious also, just don't recommend staying in a...

"Really nice breakfast and ordering hot items from the menu."

"A beautiful hotel, centrally located, close to rail, tram and bus links. Polite and helpful staff at check-in. Comfortable, spacious and quiet room. Madeleine Bar is a plush, relaxed space with exceptional service."

"Love the hotel, wonderful staff. The bed is super comfy and the amenities are fantastic"

"top class hotel. big room. very clean. wifi worked. It is part of the Mailbox building. Handy if you want to visit the BBC. Parking under the hotel. A bit of a challenge to get to the parking entrance but google helped. Food options in the bar a bit limited. would stay again."

"Great service from walking into the hotel to walking out. A big 5 star"

"A beautiful shiny new hotel with well thought through design and such aesthetic decor. The staff were helpful and went out of their way to make sure we had a pleasant stay. The roof top bar was a definite plus, with fab views, it just made the weekend for me and my friend who had a long overdue catch up. So close to the station, an easy weekend away."

"Ta"

"Pleasant stay"

"Staff were friendly, room was spotlessly clean, beds were super comfortable and a great variety at breakfast"

"Perfectly placed for all amenities. Beautiful building full of character. Lovely room and large bathroom with bath and separate shower. Would definitely stay there again"

"We had reserved two rooms. One of the rooms had such an awful, musty smell that it hit you as soon as you opened the door. We notified reception and were given a bottle of air freshener. Sprayed half a bottle in the room and went out to dinner. When we came back smell was still there and still as pungent. TV was also not working so we called reception again. Member of staff came up to try and fix the TV and noticed the smell (almost like they had not believed us when raised the first time). We...

"Wonderfull hotel will stay again"

"Out of town location. Property needs a makeover. Carpets overdue for clean or replacement. Room otherwise clean but not serviced daily. Reception staff polite and helpful but don't present a confidence in their product. Overall impression was shabby. Breakfast by 830am was limted to remains of much earlier cooked food. Had to bring attention to staff the mould on bread for toast."

"The room was clean, and breakfast offered a wide variety. The staff was helpful, and the spa and swimming pool were well kept. I would go there again."

"Step up to toilet could be problematic for some people!"

"Our experience at the hotel was just fine. I would not call it an “experience.” We booked it be sure our friend dreamed of staying here for his birthday. The spa was nice, and the bathroom in the room was nice. The food was terrible. And besides staff being nice, the service was terrible."

"Clean room, central location."