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"The staff were great and the room was fine, but the elevator situation was brutal. Every person we encountered trying to get up and down were beside themselves. I would rather walk down the 19 floors if I ever come back."

"If you book on Expedia, checking in is seamless. Don’t underestimate this hotel! If you’re from the South like me, the breakfast will be mid."

"Great staff, room was great , bed was perfect as well as the shower."

"Had an excellent stay at Novotel. The free breakfast was to die for! Everything you’d ever want for breakfast. What a spread. The hotel was clean, modern and the staff were fantastic. Very close to the outlet mall and bass pro. Will definitely stay here again!"

"Good customer service"

"One elevator is difficult at busy times."

"Great location if you’re planning on going to the Rogers stadium. It’s a 20min walk to Vaughn TTC which was perfect. The hotel itself was wonderful and the breakfast was delicious"

"Pleasant and friendly staff, quick check in, clean rooms/facilities"

"Check in was terrible. They somehow oversold the room category we booked and pre-paid for. A standard room with two queen beds. The staff member at the desk didn’t seem knowledgeable on how to deal with the situation and we were left standing at the front desk for almost 15 minutes before being advised of the issue, and then another 15 - 20 minutes while they tried to figure out what to do. In the end, the solution offered was two separate rooms each with a single queen bed. The rooms were...

"Staff was confused about check in"