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"Great relaxing place "

"pool was enjoyable. room was okay, could of been cleaned better. had to ask a few times for someone to fix tv remote, no one came even tho we asked 3 times "

"Love this property. Victor was amazing (concierge). Made our stay easy. Allot of walking here. Woodley at Expedia also amazing! Will be again."

"This was the craziest place I have ever stayed in 42 years of life. When we checked in, we had no blankets, no hair dryer, no face towels - which would have been totally fine but the phone didn’t work so we couldn’t call the front desk to request any of these items. The next day I asked a staff member, he wrote my requests down but nothing happened. We drank the two bottles of water they provided (tap was undrinkable). The ceiling leaked in the bathroom onto my husband’s toiletries. The following day I asked for more water and again for the phone to be fixed, to no avail. I wound up dumping soda from the fridge (there was plenty of that) to be able to bring back water from the bar. They finally gave me a hair dryer, but the ceiling leaked on it again. My choices were go to dinner with wet hair again or be electrocuted. The following day was my husband’s birthday. They didn’t bring us water, but they gifted us a bottle of rum. My sister tried to fill up her water at the front desk welcome station and was scolded. We’re denied entry to dinner for 5 minutes because the restaurant staff member spelled our last name wrong. At dinner, the high chairs are all taken; my mother in law has to go find one at another restaurant bc the staff won’t take initiative. When we got back to the room, there was a blaring dance party that made it impossible to sleep. Last day: we get four bottle of water, a fixed phone blankets, pillows brought to our room, just in time to fly home. "

"Had to change hotel room first day as it was 4:30 pm and the room wasn't turned over yet , there was ainenance with a ladder obstructing my view when I got there, plus it had a very musty/moldy smell. Food on the palace side was not good but great on the adults only side. Drinks were just OK, except for the chocolate martinis which were great. No free shuttle to the front gate have to hire a taxi to drive you 5 minutes to the gate. Staff barely understood anything I asked in English. The safe in my second room didn't work. I had no wash cloths in the second room. Had no idea where to hang garment to use the steamer, property isn't very well lit on the beach side at night. I did like that security came and quieted the noisy spring break neighbors yelling and talking loud at 2 am. "

"Room was in a poor condition. Smell coming from the air condition. Sofa bed was uncomfortable and sheets were missing from the cover. Pillows uncomfortable. Shampoo, soap and coffee have not been added daily - had to request every day. "

"Pools and beach are enjoyable. A lot of construction on the property other than that solid place for a nice getaway. "