"The food was excellent and the staff were very friendly — unfortunately, the hotel itself let the experience down.
I originally stayed in Room 8 on the ground floor. After returning from dinner, I discovered the window wouldn’t close or lock. I reported this to the night staff, and one member of staff mentioned they were already aware of the issue and had previously called an engineer. I was offered an alternative room, but it was a downgrade and there was no offer of a price reduction.
The new room (Room 15) was very small and had a large cobweb in the corner. The fridge was extremely noisy, sounding like a washing machine on spin, and the extractor fan ran constantly. I eventually had to turn off the isolator switch just to get some sleep, only to be woken at 4:45am by a delivery lorry outside.
It’s a real shame because the bar area was clean and the food was amazing, but the hotel accommodation itself was very disappointing. Sadly, I wouldn’t stay here again"