"The staff were friendly and helpful. The hotel is very nice, and has places to shop and dine. The free shuttle to Osaka station was also a plus. Great place to stay."
"The staff were friendly and helpful. The hotel is very nice, and has places to shop and dine. The free shuttle to Osaka station was also a plus. Great place to stay."
"Everything was perfect from the room to the staff and breakfast was really good. It’s in an excellent location and exceptional clean and staff so friendly and welcoming."
"Everything was perfect from the room to the staff and breakfast was really good. It’s in an excellent location and exceptional clean and staff so friendly and welcoming."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
We had a one night stay before departing Japan and the Westin was perfect. Good location and 30 min. to Itami Airport. Would stay longer next time. Great Breakfast Buffet. Spacious room w/ tub and shower. Clean and staff was professional and helpful. Higher floors have great views.
We had a one night stay before departing Japan and the Westin was perfect. Good location and 30 min. to Itami Airport. Would stay longer next time. Great Breakfast Buffet. Spacious room w/ tub and shower. Clean and staff was professional and helpful. Higher floors have great views.
John
Reviewed October 22, 2026Reviewed October 22, 2026
Greatly enjoyed my time in Osaka thanks to the Mitsui Garden hotel. The shuttle service from Osaka Station makes it very convenient and staff were very friendly. Communicating in English with staff was not a problem. They also have self check in and check out kiosk you can access.
Greatly enjoyed my time in Osaka thanks to the Mitsui Garden hotel. The shuttle service from Osaka Station makes it very convenient and staff were very friendly. Communicating in English with staff was not a problem. They also have self check in and check out kiosk you can access.
Location, The Design is truly lovely! Every amenity is perfection. We are architects and the collection of books in the Library/ Lobby was exceptional. If you value attention to detail as we do this will be the place for you!
Location, The Design is truly lovely! Every amenity is perfection. We are architects and the collection of books in the Library/ Lobby was exceptional. If you value attention to detail as we do this will be the place for you!
Nora
Reviewed February 4, 2023Reviewed February 4, 2023
Train station was 5minutes walk from the hotel.
Though the room was on the smaller side, it was very fancy and had all the amenities and was well kept.
The staff was very nice and helpful as well.
They called us a taxi when we needed to get our luggage to the airport and walk us down and waited in the cold with us for the taxi to arrive. Great service!
Train station was 5minutes walk from the hotel.
Though the room was on the smaller side, it was very fancy and had all the amenities and was well kept.
The staff was very nice and helpful as well.
They called us a taxi when we needed to get our luggage to the airport and walk us down and waited in the cold with us for the taxi to arrive. Great service!
Ono
Reviewed January 20, 2025Reviewed January 20, 2025
The hotel is brand new and done to a very high standard. Staff are friendly and efficient. They perform their duties with minimal fuss and maximum effort. We loved the spa facilities and the breakfast buffet. Some reviews said there was a long line for the coffee machine - this wasn’t our experience. Particularly as there were two machines available for guests. The executive lounge was very relaxing and offered excellent value for money. All in all this was a near perfect stay. Kudos!
The hotel is brand new and done to a very high standard. Staff are friendly and efficient. They perform their duties with minimal fuss and maximum effort. We loved the spa facilities and the breakfast buffet. Some reviews said there was a long line for the coffee machine - this wasn’t our experience. Particularly as there were two machines available for guests. The executive lounge was very relaxing and offered excellent value for money. All in all this was a near perfect stay. Kudos!
Andrew Benjamin
Reviewed October 29, 2024Reviewed October 29, 2024
We loved the individual attention we received when we had questions, from going to the post office we me twice, helping us with Japanese’s words, providing ideas for day trips. Very kind and helpful English speaking people.
We loved the individual attention we received when we had questions, from going to the post office we me twice, helping us with Japanese’s words, providing ideas for day trips. Very kind and helpful English speaking people.
Sandra
Reviewed October 23, 2026Reviewed October 23, 2026
3 month old impeccable hotel that is located super close to the Osaka City Station! The rooms still smell new and I was on the 16th floor, top notch with a city view as well! The staff, all of them were so attentive and caring - just world class service! Highly recommend this Hilton for sure!!
3 month old impeccable hotel that is located super close to the Osaka City Station! The rooms still smell new and I was on the 16th floor, top notch with a city view as well! The staff, all of them were so attentive and caring - just world class service! Highly recommend this Hilton for sure!!
TOM
Reviewed January 27, 2025Reviewed January 27, 2025
Great hotel. Loved every aspect. Helpful staff, especially Benjamin the bar manager, who gave us great tips on Osaka and recommended fantastic wines and cocktails.
Great hotel. Loved every aspect. Helpful staff, especially Benjamin the bar manager, who gave us great tips on Osaka and recommended fantastic wines and cocktails.
Fantastic Stay – Comfortable, Convenient, and Exceptional Service
I had a wonderful stay at Cross Hotel Osaka. From start to finish, everything exceeded my expectations. The staff were incredibly attentive, friendly, and genuinely eager to help in any way they could. Their hospitality made a real difference and added a personal touch to the experience.
The breakfast was excellent, with a great variety and fresh options to start each day off right. The room was spotless, well-maintained, and...
Fantastic Stay – Comfortable, Convenient, and Exceptional Service
I had a wonderful stay at Cross Hotel Osaka. From start to finish, everything exceeded my expectations. The staff were incredibly attentive, friendly, and genuinely eager to help in any way they could. Their hospitality made a real difference and added a personal touch to the experience.
The breakfast was excellent, with a great variety and fresh options to start each day off right. The room was spotless, well-maintained, and...