Find Hotel with a Concierge in Harwich, MA

"I don’t usually complain, but this stay was a bit crazy. The staff was very nice, and we really enjoyed the LandShark restaurant. The nightly entertainment and s’mores were a fun touch. I had upgraded my room prior to arrival, and unfortunately it ended up being a letdown. The TV stopped working on our second night, and we called a few times for someone to come fix it. No one ever came, and by the time they finally offered to move us to another upgraded room on the same floor, it was already 8:30 at night and we were leaving the next morning. Packing everything up just to switch rooms at that point didn’t make sense. The in‑room coffee maker also broke on our last day. On top of that, there were pencil marks on the end of the bed and stickers inside the closet door — small things, but not what you expect after paying for an upgrade. The outdoor pool was closed due to cold temps, which I understood, but the outdoor hot tub was also closed. The only way to use a pool or hot tub was by buying waterpark tickets on top of the room rate. At that point, I could have stayed at a similar hotel nearby with an indoor pool and hot tub included, plus breakfast. They did remove the upgrade charge that night, and I’m just waiting to see it credited back. The staff and restaurant were great, but overall the experience didn’t match the price or the upgrade I paid for."

"Spa suite was awesome after we were changed from 603 (that had a generator outside the wall of the bedroom) to 604 (that had a serene view of the Zen garden), food was delicious but expensive, and staff was courteous. We were there off season, everything closed in the area, so nothing to do outside the hotel. "

"Front desk was very accommodating and we just loved our stay! "

"If there’s any way to work with the trucks that back up with their loud back up sounds- that would be good. I was working late the night before and was woken up by a truck backing up. I understand others have to get their work done by people are paying for a restful stay "

"Clean and up to date room and property in general. Continental Breakfast was very good and all staff helpful and polite "

"The staff is amazing, they are kind and always looking for ways to help and make you feel welcome."