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"I have stayed at this hotel on numerous occasions over the last year and found it to be very comfortable, peaceful, scenic, with lovely staff and good food and also a conveniently close distance to the M4. Generally the accommodation is of a high standard of cleanliness and comfort. I was disappointed on my last visit however, to find that my booked suite had been 'upgraded'. The upgrade was underwhelming, being a single room with a balcony overlooking the lake. Whilst the room was adequate and view nice, this wasn't really an 'upgrade' compared to the suite (which are very well appointed and comfortable) also the balcony appeared to be in some state of disrepair and a bit rickety. I made a complaint on check out that I didn't feel the upgrade was value for money compared to the suite but sadly this does not appear to have been followed up on as I have heard nothing back which is very disappointing."

"Breakfast was so expensive for the quality. The rooms are a bit tired and the milk sachets were out of date."

"Lovely staff. In lovely surroundings "

"Must needed improvement in breakfast "

"Parked outside front of Hotel.Average breakfast,plates cold. Coffee station poor."

"No hot water in our room unable to shower or bath in the morning Room in need of revamp Leisure facilities in need of revamp Food was not hot when served Staff unwilling to help? Unfollow not a great experience "

"Room cleanliness was very poor. Staff were generally approachable and helpful. Spa was ok but cleanliness was poor. Breakfast (included) was very limited."

"Breakfast Bar was well stock only one banana but over ripe Staff in pub restaurant very helpful snd good food at good price Room very clean a a good price We will recommend and come again "

"Nice property. Quiet location. Clean room. Decent amenities and staff but not well equipped or overly friendly. Good breakfast. "