Search Cottages in Ilam

"Overall a really poor experience that I gave the team at the hotel a chance to respond directly but as that was pretty unsatisfactory - Iit should be shared here as potential guests should know. Good stuff: Low price, great staff. Bad stuff: Really dirty room, with someone elses dark black hairs all over the bath and bathroom and clearly had not been cleaned. Conditioner dispenser was broken and just refilled and clearly not checked. Rubbish left in the corridors and strwn around the lifts and not spotted or picked up. General poor smell around the 3rd floor. Room AC had two settings - off or COLD. No controls would work. The general upkeep of the rooms is poor, but I can live with that for a value prices hotel - but the lack of cleanliness isnt acceptible. "

"We had a fabulous 2 night stay here. The room was nicely decorated, comfy beds and great shower. The spa facilities are wonderful and extensive - 3 types of sauna, steam and aroma room as well as the thermal mineral pool, relaxation pool and the rooftop indoor to outdoor pool with jacuzzi jets - heaven!! The breakfast is a cut above and we ate dinner one night which was expensive but absolutely delicious. I would definitely recommend The Buxton Crescent for a luxury stay."

"Very friendly staff and excellent facilities. Great to have the pool available from early morning. Only downside was the restaurant’s bizarre ‘policy’ (apparently the chef’s decision) of trying to charge £3.50 for substituting couscous with mashed potato. According to the receptionist the following day, this has now been stopped, but unfortunately too late to avoid a sour taste at the time of the meal. But well done to the waitress for taking note of our concerns and passing them on to management "

"Clean, good facilities, nice atmosphere. "

"Very disappointed to find our rooms didn’t have windows ! This fact was not mentioned when we booked ! Hotel was generally quite “tired”."

"Excellent room, great breakfast, only problem was lack of staff numbers but those they had were great "

"We weren't advised there was a pool, so we didn't get to use it. Staff were all lovely, especially receptionist who booked us in. But the second lift being out of order meant we had to wait for the lift when checking out. There was a chair in our room [118] that needed joints gluing and could have collapsed, and somewhere in the bathroom is leaking damp, resulting in a few harmless fruit flies and damagedbath panel and skirting. "

"staff very polite"

"Will be my go-to hotel in Derby now. I often stop in Derby and have only just discovered this hotel. Really impressive all round "