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"The staff friendliness, cleanliness and aesthetic of the hotel."

"The property was well maintained. The entire staff, from groundskeepers to reception to restaurant workers to housekeepers were excellent. The food was excellent quality, well prepared and presented. The rooms were very nice, clean and comfortable. "

"My stay was absolutely amazing and relaxing. This was exactly what I needed. I can’t wait to go back again. Beautiful Resort!!"

"beautiful blue ocean water great for swimming and snorkeling and kayak. Great buffet breakfast. Tennis under the lights and arts and crafts"

"We stayed for the first time at the TRS Yucatan after upgrading from White Sands. The entire resort was absolutely beautiful. The staff were super friendly and kind and always there to help if you needed anything. The only slight negative was the steak at any of the restaurants including El Gaucho was really stringy and tough to chew even a New York strip. We did the bonfire dinner on the beach, which was an extra charge but absolutely worth it. A huge shout out to our butler Alexx he was super friendly and helpful with anything we needed. "

"The staff was by far the most professional I have ever experienced. The service was impeccable!"

"We absolutely loved our experience here. The hospitality was exceptional, and every staff member we encountered was warm, friendly, and genuinely welcoming. The hotel is incredibly kid-friendly, which made our stay so easy and enjoyable as a family. We especially loved how beautifully nature is incorporated into the design and layout of the property—it feels peaceful and thoughtfully done. Seeing the friendly wild animals around the hotel was such a unique and special touch. Truly an unforgettable stay, and we can’t wait to come back."

"Room was very nice, we had 13 people at the resort for 7 days and we all had a great time, I just needed to remember to do some more walking before we went, you can really get your steps in here, or you can get rides also lol."

"Spotless room, staff was welcoming and helpful.. Food was wonderful and varied. On site entertainment was great. Will definitely stay again."