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"The resort is super clean and very family oriented! Our kids loved the kids club and water park. The staff is absolutely amazing and friendly. However, It's unfortunate what has happened to their beach and all the seaweed present. We did not like the view of the large sand blocks in the water, it's hard to avoid seeing sitting on the beach. We do wish that there were shows at night white there wasn't anything to do after dinner other than walk around or go back to the room. "

"We had a great experience at Secrets Tulum. The room was impeccable and the service was top notch. We enjoyed the spa services, especially the hydrotherapy session. I would give the food 8/10, our favorite restaurants were Jasmine and Portofino. This resort's atmosphere was all about the chill vibes and relaxation; we loved evey minute of it. I would recommend this resort to family and friends. "

"Overall Impression: A beautiful stay marked by exceptional dining experiences and a few service inconsistencies. Dining Excellence: Helios was the consistent star of our trip for breakfast (the chia seed pudding is a must-try) and dinner. A special shout-out to Chef Sabine and Manuel for making our anniversary dinner magical with personalized decorations. Entertainment: Chic Cabaret is a world-class experience. Sonia provided excellent service through a spectacular 7-course meal. The anniversary shout-out from the MC was a fantastic touch. Lunch buffet at La Hacienda and La Laguna were great. Leisure & Relaxation: The Zentropia Spa facilities (sauna/hot tub) were top-notch. We also thoroughly enjoyed the infinity pool and the Palladium Travel Club Bali beds for a more exclusive beach vibe. Standout Staff: Ricardo (Tentazione), Renner (Poseidon), Manuel (La Paisana), Ruben (Capricho) provided great service. Ramon (Butler): Efficiently handled our off-site logistics. Gustavo and Alexis(Butler): Onsite reservations/transport/services par excellence Room & Property Observations The Room: Generally good, though the AC runs quite cold. We initially noticed some cobwebs, but maintenance cleared them immediately. Shower Tip: We noticed water seeping onto the floor during showers; switching to the rainshower head seemed to resolve the pressure/splash issue."

"The staff friendliness, cleanliness and aesthetic of the hotel."

"Great hotel, clean rooms and areas, food was excellent too."

"The property was well maintained. The entire staff, from groundskeepers to reception to restaurant workers to housekeepers were excellent. The food was excellent quality, well prepared and presented. The rooms were very nice, clean and comfortable. "

"Everything was excellent. No complaints at all"

"My stay was absolutely amazing and relaxing. This was exactly what I needed. I can’t wait to go back again. Beautiful Resort!!"

"No, everything was good"