Find Hotels with Hot Tubs in Key Biscayne, FL

"Beautiful property. Helpful staff. "

"Many of the staff did not speak English unable to help with questions. No available coffee, water or ice. Carpeting stained and filthy. Elevators not working and had to carry luggage. The food at restaurant was excellent but wait time and service very slow. "

"The response time from the staff was excellent and accommodating."

"I’ve always loved this hotel. It was perfect for my family.. until this recent trip. The front desk staff (Cory) was very aloof - when I said hi, he looked at his screen and said “how could I help?” - definitely not the vibe I want or expect when we’re paying this much. Then I missed to give the bellhop our ticket (I noticed within 20 minutes and went back downstairs), this man scolded me and said “yes! We need this! If not, how can we get your bags to you?!… they’ll bring it up and you can give him something”. Did not like that interaction whatsoever. The housekeeper Darlene, was such a delight!! Aside from the staff; their infinity pool was changed to an adult-only pool, their kids splash pad was removed, and they now have a valet-only option for parking which was $80 a night. Their website no longer shows the splash pad, but it does still include self-parking and doesn’t mention the pool being adult only. While there is another pool, my kids loved this one in the past. To top it off, on our last day, they closed the kids pool early (3pm) due to an event. Completely unacceptable. Definitely won’t be back. "

"Everything was great. "