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"Breakfast only starts at 07:30 and is cooked to order so if you are hoping for an early start this can be a problem. Also if it is a busy time then this can really mean a delay from the time you order to actually getting the breakfast: 45 mins on one day The pool is lovely but can be rented out to local swimmers so your access can be restricted. Gym is pretty good. Views are amazing from the lounger and from some rooms. Parking is not onsite and is a surprising 25 pounds per night: there are cheaper, closer car parks especially if the electric chargers in the hotel car park are unavailable"

"Love this hotel, staff always super friendly!"

"Lovely big room, comfortable bed, friendly welcoming staff! Only downside the room was overlooking the market square which made it noisy after pubs closed! Overall pleasant stopover! Will hopefully spend more time exploring Richmond next visit!"

"Unfortunately we didn’t have a great time at woodlands because the noise from whatever was below us (possibly the kitchen?) was bad. We were woken up at 7am both days by loud talking, fans, banging etc. Noise from the room above and rooms around due to poor building quality. Also staff took breaks outside our window and were sometimes quite loud. They would smoke and it came in through our window. Breakfast and the service at breakfast was very good though. "

"Really enjoyed our stay. Staff vey helpful, especially on reception. Our rooms were very clean and spacious, with comfy beds and views over the river. Very centrally located hotel with parking. "

"Room was clean and refurbished but let down by the bathroom The toilet was badly located and toiletries insufficient ( particularly as there was nowhere to shower in spa) due to no changing rooms being available Parts of the hotel have been refurbished and are lovely although often just superficial but the other parts are very tired and and unloved. Spa - the areas which were available were very good and clean but again doors were lacking in cleanliness and if you look closer corners are missed and left unclean Breakfast - was ok choice was fair but coffee was extremely poor. All staff who we interacted with were very pleasant and friendly - particularly Michelle on reception and the lady in spa at 4.30 Overall wonderful location - mainly clean and friendly staff I appreciate there is a lot of refurbishment happening with the spa and infinity pool - but it does appear that other areas are in decline."

"Breakfast was ok but when items ran out they were slow to be replaced, never enough croissants always ran out."

"Fabulous upgrade to a newly decorated suite, thanks! Beautiful space and going to try and book to go again with my husband. Didn’t get time to use the facilities this time but there’s a charge to use unless you book direct. The allocation for the evening meal on the HB package is £35. You can pay extra if you so wish. We happened to be seated next to the grill area so got chatting with the cook there. I had the most amazing steak - perfectly seasoned with a sauce. He also advised on the type/size of steak options. Based on what we saw my friend had a burger. It was lush and my steak was certainly the nicest in a long time. Chips came with a herb on which detracted from the flavour and we both left a lot. Ordinary fries or plain chips would have been better. Great breakfast next day and decent sized beakers to get a drink from of machine. Lush hot choc! Two guys were on their phones at different tables discussing work matters close to me which detracts from a relaxing brekky. I was almost going to move as it went on maybe ten mins. Hospitality nationally needs to consider signs asking people to consider the impact of such calls on other diners. Selfish! The chap two tables up said he didn’t want something going in the press but he talked about it. Despite this, it’s my third stay at this hotel and can recommend. Easy for M6 proximity and half way stage for my friend and I to meet. We usually book a separate room too so we can sleep well which I did with hotels. Com. "

"Excellent food and friendly staff"