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"Positive-the room was clean, majority of the staff was friendly. Negative-hot tub was filthy and didn’t work. The pool was dirty. Outlets didn’t work, lamps didn’t work, coffee pot didn’t work. Key cards didn’t work. Ice machines were down on multiple floors. Shuttle driver was 20 minutes late. We would definitely not stay there again."

"Great pool! Slide kept my kid busy for hours"

"Clean room, staff nice "

"A little pricey for food and beverages "

"This Hilton Grand Resort condo was huge!! Very clean, great pool & great location! "

"It was grest!"

"Resort fee didn’t include having the room cleaned. Property wanted to charge $48 to clean the room per day. Water park is also not included in the resort fee and if you’re not an owner you can only purchase tickets after 11am, by that time the park is already filled up and no chairs available. They charge $25 per person. The Mexican restaurant the food wasn’t great for the price. The room sheets were dirty and the pull out couch super uncomfortable for how much was paid for the stay. Long lines to get into the resort. Pools didn’t have enough seating "

"Front desk staff needs customer service training, if you are looking for a quite hotel to relax this NOT the hotel for that!!! Its ok if u are going to spend the day at the parks, parking its hard they do have a party place there and there is not parking for guest... "

"Great location, clean and tidy. The hotel needs repairs, upgrades. The laminate floorint"