Chalets in La Altagracia

"We stayed in the honeymoon room and we loved every little thing!"

"Yes "

"My family and I noticed a difference in how some employees treat Latino guests compared to people from other countries, with the exception of the trolley drivers and a few employees who provided very good service. Overall, it was a very bad experience"

"The staff and everybody was amazing. Only issue was we paid for horseback riding and they changed the time to later in the day and we could not do it so we wanted to cancel it and get a refund which they said they could do. And I have yet to receive my refund yet. If anybody can help out please reach out."

"Bathroom had a musty order all week. We had no washcloths upon checkin. Nice resort otherwise. Room a little out dated."

"Great resort for the price. I really liked the buffet. The steakhouse was ok but had a terrible vegan option. The Italian restaurant was small and bland portions. We were able to get reservations easily but had to download WhatsApp. There were plenty of things to do. The pools were great and rooms clean. Staff were hit or miss. Some were friendly and others were not inviting. "

"Did not enjoy the cockroaches in the room and all over the swim up balcony "

"We don't feel this Riu should be a "Palace". It's not up to Palace standards that we've been to in Mexico. Staff barely speaks any English. Take a look at the pools in the evenings. They are filthy and weren't cleaned during our five day stay. There was mold on the walls of our family suite. We have no reason to return to this resort!"

"We were on the 3rd floor and our AC was set to the lowest temp of 15 degrees Celcius, however it was very hot in our room and it felt like 75 degrees. Our toilet wouldn’t flush for the first 48 hours, but thankfully the staff was able to fix it. On our last night the resort experienced a power outage around 5 am cutting out the air conditioning. Other than these few hiccups we had an amazing stay! The beach was by far the best amenity. The buffet wasn’t great but the restaurants were fantastic (just make sure to make a reservation). Staff was very friendly and we made friends with many staff members! The resort grounds was gorgeous and very well maintained. We had a wonderful stay and would visit again!"