Find all hotels by Occidental in Higuey from AED 840

"Good"

"THIS IS NOT A 5 STAR RESORT NO MATTER WHAT THEY ADVERTISE OR ASPIRE TO BE. THIS IS OUR 5th TIME STAYING AT THIS RESORT. Location: 5 stars - beautiful beach - the best part of the resort. Premium Level: 2 stars due to issues with rooms - Booked 2 rooms with request for adjacent rooms. Resort initially gave us rooms very far apart in separate buildings. After 2 days moved to the same building with 1 room on first floor and the second room directly above on the third floor. My adult daughters got eaten up by mosquitos in that first floor room on the first night in that room. They moved to our room on the 3rd floor for 2 nights. They then moved to a 3rd floor room 4 doors down from us for the remainder of the stay. The people at the premium level desk did not seem to care. They kept saying that since we booked with Expedia they could not give us adjacent rooms or compensate us for the loss of use of the 1st floor room. Housekeeping: 2 stars - Rooms are clean. However, they leave the sliding doors open while cleaning causing mosquitos to enter the room. In the public areas, they mop the floors with some oily cleaner. My daughter slipped on the stairs and was in pain for the rest of our stay. Rooms: 1 star - Rooms are in dire need of updating. We had issues with hair dryers, safes not working, air conditioning cutting off because the sliding doors were closed but not aligned with the door sensors. Public Spaces: I sank down in every chair I sat in. Restaurants: 3 stars"

"Everything was perfect! We couldn't find anything wrong. The food, the staff, the whole structure, luxuries, how peacefully it was and well-maintained. We made an upgrade at the check in and they even add extra benefits for us including a free spa that was amazing. We enjoyed every moment and definitely we're planning on coming back."

"It was good the food could have been better and the lights didn’t all work in the room other than that it was great "

"Third time coming to this place and have no regrets. Customer service is just amazing, everything is perfect here."

"Fun amenities, friendly staff, delicious food at all the restaurants. Loved Aroma the coffee / icecream bar."

"The first thing that turned me off from this place was the glass partition in the bedroom that looked directly into the bathroom shower area. We had a few problems in the room that required maintenance to come. The pool areas were excellent, always clean with plenty of chairs. The activities people were great. Lots of fun there. There is several restaurants on the property. Most were just ok. The best was the Asian restaurant. The beach was nice, plenty of chairs there as well. The service staff there was great. Very friendly and quick. "

"Todo bien, solo hay que ir temprano a los restaurantes especializados para cenar a tiempo."

"La hora del check in , las persona de enfrente de la entrada principal donde dejan pasar los vehículos donde piden ID a los taxis , busses etc en abril 29 , 7:00pm olvide su nombre una señorita que estaba ubicada ahí no me dejó pasar y el uber me tuvo que dejar ahí en la entrada que disque ella llamó al hotel y la reservación no estaba en el sistema y yo tenía el miedo por lo que había pasado con la mujer que desapareció en riu y Murio no me sentí seguro yo con mis maletas y ella con una actitud no agradable , entonces para que está el lobby le pregunté y ella me dijo que disque para el huéspedes y yo en ese momento ya era huéspedes le enseñé la confirmación del hotel y nada PÉSIMO ATENCIÓN A LA HORA DE LA LLEGADA , cuando ya pude entrar los caballeros muy atentos y profesionales pero ella me dejó mucho que pensar en el hotel"