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"Disappointing Experience Despite Advance Booking Our group of six friends booked three rooms well in advance and specifically requested that all three rooms be next to each other, each with two double beds. Unfortunately, upon arrival, we were informed that our rooms were not even on the same floor. After speaking with the manager and spending nearly an hour sorting things out while tired and hungry from traveling we were finally told that all three rooms had been arranged on the same floor, with only one room slightly farther away. However, once we checked in and received our keys, we discovered that the rooms were actually on different floors, and the two rooms that were supposed to be next to each other were not. This was extremely disappointing, especially since the hotel appeared to have plenty of empty rooms and our request had been made far in advance. We chose this hotel to celebrate a friend’s 50th birthday and were looking forward to a special getaway together. As busy women who rarely get time away from our families, we expected a much better experience and more thoughtful accommodation of our request. Sadly, this stay fell far short of expectations, and in hindsight, we may have made the wrong choice in selecting this hotel."

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"Beautiful grounds and pools. Great shows and food"

"Only one problem Adrian at the front desk was very rude and terrible costumer service"

"Everything was great. Buffet food and room service were ok but the restaurants were amazing."

"Rooms and lobby are very clean. We had dinner in the restaurant next to the lobby and it was great! The staff was very respectful and helpful at all times"

"The room was clean, however, the slide door to the fridge was miss aligned and was almost impossible to open. The shower rack was loose and everything almost fall apart. Worst thing happened on the last night, 3 people including my son started to have diarrhea and vomiting issue and my son is still on feaver, the common food they had was the ice cream."

"Family friendly good food "

"Room was clean. Resort was always kept clean by staff. Very attentive and appreciative how we were treated around the pool with drinks. "