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"Nice clean rooms. Friendly staff. "

"Great location. fantastic customer service and amenities."

"Got there on a busy Beyonce concert weekend. The staff was Extremely but extremely helpful and greeted everyone that got in line. The room upgrade was already noted and honored. The staff was absolutely amazing "

"Perfect location. Clean"

"Good"

"The Bartenders were amazIng!!!!!!!"

"great location and good price/room was modern and spacious for New York "

"Always love to stay at the Lotte...it feels so special and the location is amazing"

"From beginning front desk to end bellman, EVERYONE was great. This is my favorite hotel in NYC for location - the back entrance is perfect - and the great staff are unmatched. Rooms are quiet and comfortable, well-kept, and there are plenty of elevators and they WORK. This hotel is in the very heart of the theatre district so no cabs needed unless leaving the Times Square area. I miss the full breakfast option rather than grab-and-go, but the partnership with Carve is nice. I will be back!"