Is Amsterdam Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Amsterdam Hotel?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Where is Amsterdam Hotel located?

Located in London City Centre, this hotel is within a 15-minute walk of Cromwell Road and Kensington High Street. Natural History Museum and Imperial College London are also within 1 mi (2 km). Earl's Court Station is only a 3-minute walk and West Brompton Underground Station is 9 minutes.

Amsterdam Hotel Reviews, Deals & Photos 2025

10/10 Excellent

Wei

19 March 2025

Liked: Cleanliness

Good with the price paid.

Stayed 1 night in Jan 2025

6/10 Okay

Julie

29 June 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Reception staff were hanging about outside when I arrived. Took a few minutes to find my booking. Room was on the fifth floor and building has no lift. Complimentary water, tea and coffee but no fridge for a cold drink. Fire doors on staircase were wedged open. Shower door was broken and shower was dirty. Good location for Underground.

Stayed 1 night in Jun 2025

2/10 Terrible

Verified traveler

16 June 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth the overpriced room

Beds were extremely uncomfortable, and the overall condition of the room was poor. The shower was broken, and there were numerous stains on the carpet and walls. It was impossible to reach anyone through the contact phone number. I was fortunate that two other guests happened to open the main entrance at night, as the access code I was initially given was incorrect.

Stayed 3 nights in Jun 2025

4/10 Poor

Keiran

31 July 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is currently undergoing major renovations, and it shows from the moment you step inside. Building materials were scattered in the lobby and in the basement, where our room was located. We booked this as a last-minute alternative due to an issue with another hotel, but had we known the true state of the property, we would have looked elsewhere. The rooms are extremely basic and outdated, with minimal furniture and no bedside lamp—making even a nighttime trip to the bathroom inconvenient. More concerning, we saw a cockroach on the stairs, which confirms the pest issues mentioned in other reviews. Aside from its convenient location near the tube, the hotel offers very little in its current state. It would serve guests far better if the owners completed renovations—and addressed the pest problem—before continuing to take bookings.

Stayed 2 nights in Jul 2025

2/10 Terrible

Verified traveler

12 July 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

BED BUGS. NOT KID SAFE

BED BUGS and not kid safe! We came home with bed bug bites!! Had to tear apart all the luggage and sterilize everything we took to this hotel. I asked management fix the window and the door where the child safety latches were broken. The simply put the broken window sill back into place- without repairing it. DEFINITELY NOT UP TO CODE. Also there were 2 other guests in the lobby when I wA checking out waiting for management for over an hour so they could have their grievances addressed.

Stayed 3 nights in Jul 2025

2/10 Terrible

Michael

12 March 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

I don’t usually do reviews but had to for this one. Well, where do I start. If you like the smell of sewerage and filth, showers that don’t drain water, and no one to meet you at reception then this hotel is highly recommended.

Stayed 1 night in Mar 2025

6/10 Okay

Kasey

1 August 2024

Disliked: Property conditions & facilities

Convenient for underground

Stayed 9 nights in Jul 2024

6/10 Okay

Maria

12 February 2024

Good hotel in general but lacked 2 essential things: bin for rubbish and a bedside table lamp.

Stayed 1 night in Feb 2024

2/10 Terrible

Miray

10 October 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Nothing was good except for the hotel's location! They expected me to go through the 5-day stay with just one towel and one roll of toilet paper. There was no heating, and they never took anything we said seriously. They just sold the room and disappeared.

Stayed 5 nights in Sep 2024

8/10 Good

Kevin

21 June 2024

Liked: Cleanliness, staff & service, amenities

The location was very good and next to the train. Thr room was good but not great. The people who looked after the place were kind and very helpful. The hotel was starting a new check-in system which seemed to work for some but not all. It did not work for us but the people on the other end of the phone were extremely helpful and it worked out in the end.

Stayed 4 nights in Jun 2024

2/10 Terrible

Ria

10 July 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Won’t be back

Bed was very uncomfortable no table or chairs in room screw hanging out from bathroom sink would not recommend

Stayed 2 nights in Jul 2024

2/10 Terrible

Kirstyn

26 March 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

DO NOT STAY HERE!!! Left minutes after checking in and went to a different hotel. Worst experience with hotel ever. Building was dark and dingy, door on room wasn’t attached to door properly, broken window in room covered with tape, shared patio door didn’t securely close. Broken glass shelves in bathroom - shower was visibly dirty. Room must have been 30 degrees and had a broken fan. DO NOT STAY HERE! Room was non-refundable and probably because no-one stays. Did not feel safe to leave belongings there unattended or to stay longer than the 5 minutes we took to book a different hotel.

Stayed 1 night in Mar 2025

6/10 Okay

David

9 April 2024

About the rooms one the window in the bathroom would not close and was going to fall out and the other room the tv was hanging off the wall and was dangerous

Stayed 1 night in Apr 2024

2/10 Terrible

Verified traveler

25 October 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

CRIME SCENE

Don't go to this hotel! It's crap. I called the hotel in advance for 2 days and said that I am very sensitive to dust and that the room must be very clean.... I enter the hotel door and the first thing I see is dust... In my head I think that no they should get an honest chance. I step into the room and it was a nightmare. DON'T GO THERE PLEASE. The room was just dust and the bed was full of bacteria. The toilet was like a crime scene

Stayed 4 nights in Oct 2024

4/10 Poor

David

1 October 2022

Disliked: Property conditions & facilities

Disapointed - lack of maintenance

They obvously have a plumbing problem in room 18 as the window was open on arrival, I closed it and the ensuit stank which is why there was an airspray can on the shelf. only there two nights so left windo open and kept door to ensuit closed. No one on site so could not report it to them. I was on teh top floor wnd there is no lift to there so long walk up the stairs.

Stayed 2 nights in Sep 2022

2/10 Terrible

Dion

27 August 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

DO NOT STAY HERE! My room was completely infested with bed bugs. When we made the hotel aware, they did absolutely nothing to help. No apologies, no clean room and no compensation for making me and my family sleep out in reception over night as we had only realised the infestation at around 02:00. When speaking to the person in the room across the corridor, they also had the same problem. The rooms and the hotel in general was dirty and is falling apart. If you want to sleep in a dirty, bed bug infested room, have your belongings infested, or maybe you fancy sleeping in a dirty reception, or even taking a shower in a filthy bathroom and have no refund- book yourself a room at The Amsterdam Hotel.

Stayed 2 nights in Aug 2024

2/10 Terrible

larissa

31 May 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The room was a dirty and in bad conditions.I spent two minutes in that room because when I opened the door the first thing I saw was a mouse in the bed and another one by the entrance.I called for help to get my bags out of the room and no one came to help. I couldn’t stay after what I saw so I left. I asked for my money back and I never got refunded. They said I was going to get refunded but I was still charged. The worst experience ever

Stayed 1 night in May 2024

2/10 Terrible

Geenie

21 June 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Horror- zero stars!

Ours was a cramped room on the fourth floor. There was no lift in the building and with no air-con the room was like an oven. The walls which were all painted black were chipped, scuffed and grubby. There was one window jammed dangerously open, partially covered by a broken roller blind which kept falling down at the slightest touch. The room was permeated by a rank, musty smell which got stronger over time. Possibly coming from damp from the mouldy shower curtain and/or the toilet. The lock to the door was held on by one screw, the others had come undone, making the room dangerously insecure. There were no toiletries except for hand-wash and toilet roll and only two towels in total for 2 people sharing, and no bath mat. The bed linen seemed clean but there were only two pillows, one smaller than the other. A small table was the only flat surface that just about fitted the kettle. There was one plastic chair, no drawers, and a foot long clothes rail with two hangers. There was nowhere to put anyhjng down. The single glass shelf in the bathroom was almost falling off the wall. There were no toilet roll holders, the sink was on top of the toilet cistern and the toilet seat wouldn’t stay up as the width of the cistern and flush button prevented it. I absolutely would not recommend this hotel to any one in fact when we got back from our dinner our room neighbours were moving out as they couldn't bear to stay any longer. A night to remember, for all the wrong reasons! AVOID!

Stayed 1 night in Jun 2025

2/10 Terrible

Joseph

2 November 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

To start, the property is unmanned. You enter with the building with a code. Extremely disappointed with the condition of the room (Room #15). It smelled of smoke, was stuffy, and generally dirty. The smell in the room was unbearable. The window was cracked with two holes and had a broken handle. The walls were marked up and one of the handles on the closet was broken. The photographs on Expedia misrepresent the hotel. We left the property immediately, and requested a refund. No refund was issued after my complaint was reviewed. Completely unacceptable. This place was terrible! STAY AWAY!

2/10 Terrible

TRACEY

1 July 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Unsafe, tatty, dusty, poorly maintained. Firstly 3 fire doors held open by fire extinguishers as we climbed to our 5th floor room. There is no lift. Stairways were dusty. Room poorly maintained holes in the wall where clothes rail had been erected. Glass shelves in the bathroom were about to fall off. Toiletries that were on them kept sliding off. Shower door wasnt working. Shower blocked and filled the tray. I had to get out after washing my face and call for someone to come and unblock it. Lots of silicon around the bathroom filling holes around the door frame/ shower cubicle. No toilet roll holder or towel rail/ hooks. No bedside light so had to walk across the room in the dark. Old peeling stickers on bedside table. Small mattress had springs that had broken and very uncomfortable. Chair was broken . No milk pots in the room as they had run out!!

Stayed 2 nights in Jun 2024

2/10 Terrible

Verified traveler

5 July 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spend your money on a trustworthy hotel brand

Really disappointing stay. On arrival we thought we'd come to the wrong place as there were two men sat in the lobby talking loudly on their phones, no reception to speak of. We were asked to may a payment via email link (no card machine or cash desk) before we could check in, then we were told our room wasn't ready and made to wait over an hour after check in meaning we missed our dinner reservations. The man in reception was very apologetic. There is no lift so we had to carry our bags up several flights of dark, narrow creaky steps. The room itself is locked with a basic door lock which the key which is stashed outside the room in a key lock and you're sent a code via email on check in. The rooms are no where near as clean/tidy as pictured with chipped and scraped paint, paint all over the sockets and switches, burn marks in the floor, water marks on the divan bed base. The decor seems very DIY/unfinished and there is a general ick about the place. Cockroach in the bathroom. The worst part is the smell emanating fromt the drains which is inescapable even with the bathroom doors closed and there was no aircon so this was uncomfortably hot and difficult to sleep (20c outside but much hotter in the room). Towels, bedding and bathroom were clean. We left as soon as we could the following morning. Location is very convenient but that's the only thing this place has going for it, in hindsight we regretted not paying more for a decent comfortable room - don't waste your money.

Stayed 1 night in Jun 2024

2/10 Terrible

Aden

17 February 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

When firstly checked in, there was no staff and no help whatso ever, i stayed in the firt floor and payed a premium when i traveled alone. Paid for a double bedroom, in the photo the room i payed was bigger but they put me in a different one. Stayed the firt night and second, no clean service was made. Talk to help service and they said it will be done , no cleaning service for four days. In the fourth day when i came to the room at 11 pm 2 little mouses raundin on my room which was terrifing to see as there i slept fot four night . Contacted the hotel and told them about my experience and nothing was doneee just told be i would be transferred to another room and they wanted proof which i ended up filming three videos. I didn’t slept at all the fourth night. The next morning they said i could transferr myself in the fifth floor if i wanted with two baggages alone and no elevator. The last night which was the fifth mostly went trying to sleep as i cound forget the mouses and could not get confortable in that hotel anymore. Just wanted to let everyone know as i also ended up sending my clothes to the cleaners due to mouses rounding in the hotel room as they had no closet in any room, and costed me 300£ almost as much as paid the hotel.

Stayed 5 nights in Feb 2024

2/10 Terrible

Edward

22 March 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

There’s more I run out off words hotel was terribl

I stayed at Amsterdam hotel Earl’s Court London Monday 18 March 2 nights So Monday morning at 1013 I called hotel asked 3 questions first question wat times check in 3pm ok Tuesday morning had a text when u check in u can leave your bags at hotel also hotel is unmanned no one in reception ok so dragged all my bags across London to Langley for a meeting ok second question sent me email in morning I’m on fifth floor I’ve asked for a room with a bath I asked is there a lift let me check no So I get to carry all my luggage to fifth floor Yes there’s no availability to move up Okso I arrived at hotel around 1540 Took all my stuff up to fifth floor my mrs has health issues got to fifth floor double bed My mrs went into bathroom no bath I was told at 1013 phone call yes bath in that room so at 1601 called contact number for hotel explained gone to fifth floor promised a bath my mes suffers she struggles to claim stairs no bath in room give me some time she will sort ok at at 1640 contact calls we will house u on first floor with bath it’s a quad room all I want is a bath for my mrs went to first floor bath great let’s go out ok At 2110 my mrs said I’ll have a bath then bed ok she shouts me where’s plug is it in room no 2130 phones contact number where’s the plug to stop the water escaping plug u know for bath we haven’t got one in bathroom oh Let me phone u back ok at 2230 I phoned again any update I said please we went to go to bed at 0001 text no plug sorry I fell asleep waiti

Stayed 1 night in Mar 2024

2/10 Terrible

Ian

26 September 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I was there for 9 nights-not what it appears to be on the internet. The only like is the location-around the corner from Earl's Court tube It is not staffed-all communication is with a central switchboard. The room itself was very small, painted flat black. There was a very small shabby cupboard-also flat black. It appeared to be undergoing "remodeling". No switchplates, Door trim half installed, no bathroom mirror to shave (in cold water). Hot water was intermittent-I took several cold showers. After several calls they returned my call to tell me the other guests had used the hot water, apparently an insufficient hot water tank. I started getting up at 5 so I could be first in line for hot water. No TV service. The TV screen kept saying no signal. I contacted the remote office several times and was walked through how to set it up. Still no TV. Another call and I was told to put in my Netflix information. I told them I wanted to watch local news and weather and was advised that regular TV is not available, only the subscription services that I subscribe to. No room service. In 9 days no change of sheets, I requested clean towels at mid stay, no replacement of soap, shampoo, tea, etc. The trash was overflowing when I left even though they had been in to replace towels. I had an opportunity to stay with a cousin my last 3 nights and tried to cancel. They already had my money and would not do that. Overall, I paid a lot of money for a fleabag hotel. Not pleased!

Stayed 9 nights in Sep 2022

8/10 Good

Roger

10 October 2025

Liked: Staff & service

Room was clean hallway and common areas under construction

Stayed 2 nights in Sep 2025

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