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Mercure London Heathrow Hotel

4.0 star property
Suburban hotel with a fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Mercure London Heathrow Hotel

Exterior
Executive lounge
Breakfast and dinner served
Standard Room, 2 Twin Beds | In-room safe, desk, blackout drapes, soundproofing
Check-in/check-out kiosk
The Mercure London Heathrow Hotel in Pinkwell offers a hearty breakfast at Borders Restaurant, a coffee shop/cafe, and a vibrant bar. Guests can use the gym and dry cleaning services. Previous guests appreciate the helpful staff and free in-room WiFi.

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Air conditioning
  • Gym
  • Parking available
  • Room service
  • Breakfast available

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Room, 1 Double Bed

In-room safe, desk, blackout drapes, soundproofing

Superior Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

In-room safe, desk, blackout drapes, soundproofing

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Sofa bed
Blackout drapes/curtains
  • 12 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | In-room safe, desk, blackout drapes, soundproofing

Deluxe Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Bathrobes
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Twin Bed

Standard Room, 1 Twin Bed | In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 Twin Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, Multiple Beds

In-room safe, desk, blackout drapes, soundproofing

Standard Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • 12 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | In-room safe, desk, blackout drapes, soundproofing

Standard Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
Shepiston Lane, Hayes, England, UB3 1LP

What's nearby

  • Stockley Park - 3 min drive - 2.4 km
  • Airport Bowl - 3 min drive - 2.1 km
  • Brunel University - 6 min drive - 6.5 km
  • Twickenham Stadium - 12 min drive - 9.5 km
  • Wembley Stadium - 20 min drive - 18.0 km

Getting around

  • Hounslow West Underground Station - 7 min drive
  • Hayes & Harlington Station - 18 min walk
  • Heathrow Airport (LHR) - 8 min drive

Restaurants

  • ‪The Great Western - ‬4 min walk
  • ‪Starbucks - ‬14 min walk
  • ‪The Pheasant Restaurant and Inn - ‬4 min drive
  • ‪The White Hart - ‬10 min walk
  • ‪Pop Pizza - ‬19 min walk

About this property

Mercure London Heathrow Hotel

Upscale hotel located in Pinkwell
Consider a stay at Mercure London Heathrow Hotel and take advantage of a coffee shop/cafe, dry cleaning/laundry services, and a bar. The on-site restaurant, Borders Restaurant, offers breakfast, dinner, and kids' meals. In addition to a gym and a business center, guests can connect to free in-room WiFi.
Additional perks include:
  • Limo/town car service, full breakfast (surcharge), and self parking (surcharge)
  • An electric car charging station, express check-out, and coffee/tea in the lobby
  • A porter/bellhop, 6 meeting rooms, and a 24-hour front desk
  • Guest reviews give top marks for the breakfast and helpful staff
Room features
All 184 rooms include comforts such as laptop-compatible safes and air conditioning, in addition to thoughtful touches like free WiFi and sound-insulated walls. Guest reviews speak well of the clean rooms at the property.
More amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • Flat-screen TVs with satellite channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

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  • Restaurant
  • Air conditioning
  • Breakfast available
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Self parking on site (GBP 16 per day)
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 14.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Borders Lounge
  • Borders Restaurant
  • Outside Seating Area

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 6 meeting rooms
  • Business center
  • Conference center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance

More

  • 2 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

This property is closed from November 18 2024 to January 1 2026 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from November 1 to January 1:
  • One of the dining venues
  • Bar/Lounge
  • Business center
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Parking area
The property will be renovating from November 18 2024 to January 31 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Business center
  • Elevator
  • Exterior
  • Fitness facilities
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Dining venue(s)
  • Fitness facility
The following facilities are closed on Friday and Saturday:
  • Dining venue(s)
  • Fitness facility

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately GBP 14.95 per person
  • Self parking fee: GBP 16 per day
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Comfort Heathrow
Comfort Heathrow Hotel
Comfort Hotel Heathrow
Heathrow Comfort
Heathrow Comfort Hotel
Hotel Comfort Heathrow
Mercure London Heathrow
Comfort Hotel Heathrow Hayes, UK - Greater London
Mercure London Heathrow Hotel Hotel
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel
Mercure London Heathrow Hayes
Mercure London Heathrow
Mercure London Heathrow Hotel Hayes, UK - Greater London
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel Hotel Hayes

Frequently asked questions

Is Mercure London Heathrow Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure London Heathrow Hotel?

Self parking is available for GBP 16 per day. Limited spots are available.

What time is check-in at Mercure London Heathrow Hotel?

Check-in start time: 3:00 PM; Check-in end time: noon. Early check-in is available for a fee of GBP 10.00 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Mercure London Heathrow Hotel?

Check-out is at noon. Late check-out is available for GBP 10.00 (subject to availability).

Where is Mercure London Heathrow Hotel located?

Located in Pinkwell, this hotel is 1.1 mi (1.8 km) from Stockley Park and 1.3 mi (2.1 km) from Airport Bowl. Windsor Castle and Brunel University are also within 9 mi (15 km). Hayes & Harlington Station is 18 minutes by foot.

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Reviews

Mercure London Heathrow Hotel Reviews

6.6

7.0

Cleanliness

6.6

Amenities

7.2

Staff & service

6.8

Eco-friendliness

6.4

Property conditions & facilities
Rating 10 - Excellent. 268 out of 1000 reviews
Rating 8 - Good. 237 out of 1000 reviews
Rating 6 - Okay. 161 out of 1000 reviews
Rating 4 - Poor. 146 out of 1000 reviews
Rating 2 - Terrible. 188 out of 1000 reviews

Reviews

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay has plenty of facilities gym restaurant and bar inside the hotel will stay again for sure 👍
Stayed 1 night in Apr 2024

10/10 Excellent

Shezad

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Jul 2024

10/10 Excellent

Salar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful
Stayed 1 night in May 2024

8/10 Good

Lauren

Liked: Staff & service, amenities, property conditions & facilities
The hotel was tidy
Stayed 1 night in Apr 2024

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and tidy
Stayed 1 night in Oct 2024

10/10 Excellent

blessing

It's a decent hotel, but it could use some cosmetic repairs and a thorough cleaning of carpets and cobwebs. The overall stay was acceptable, and the staff were professional.
Stayed 2 nights in Aug 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Apr 2024

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff was friendly. The smell was horrible.. all The rooms and whole hotel was smelling so bad so we couldnt sleep without opening Windows. The food was good from The Resturant
Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine, adequate for a 1 night stay

Room was tiny, but had tea making facilities, TV and its own en suite bathroom. Has it's own car park and parking was included which was a huge bonus.
Stayed 1 night in May 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's just the perfect get away destination! I was wowed by everything! Definitely returning sooner than later!
Stayed 1 night in Dec 2023

8/10 Good

Nicolina

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to where I needed to be. Room was clean. Breakfast was good.
Stayed 1 night in May 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for a one night stay.

Only stayed one night before an early flight. The room was a bit tired but the bed was comfortable and did the job.
Stayed 1 night in Jan 2024

8/10 Good

Charles

Liked: Cleanliness, property conditions & facilities

Clean nice rooms

Rooms are clean and modern style but the parking on site is expensive.
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

It was ok for a night.

It was a ok hotel for one night. A bit dated.
Stayed 1 night in Jan 2024

10/10 Excellent

Sylvia

Liked: Amenities
I spent 3 nights in this hotel. My room was lovely and spacious. It was very clean and was cleaned and tidied every day which was very good. The bar lady was extremely friendly and polite. Only downside was the parking at £16 per night which is a bit too expensive. I would consider staying again if the car parking was less.
Stayed 3 nights in Sep 2024

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
The place is not a heathrow airport place smelt not friendly dirt service not very nice at all in bad location only good thing is close to buses and train
Stayed 1 night in Oct 2024

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist very helpful, thank you so much! Would definitely recommend if it’s last minute
Stayed 1 night in May 2024

4/10 Poor

Jez

Disliked: Staff & service, property conditions & facilities, room comfort
second time i have used this hotel and second time they messed up our rooms and gave us double rooms and not twin rooms. booked 3 rooms for 3 nights. we wont be returning again . at least the parking is good
Stayed 1 night in Oct 2024

8/10 Good

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel it’s self is lovely and quite. Room was a little too hot but my fault I put the heating on when I arrived as it was cold
Stayed 1 night in May 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort

Good hotel, with very friendly staff.

Pros: Clean room and good-sized beds. Breakfast is spot on with a good buffet selection. Very friendly staff. 15-minute taxi from LHR T4. 15-minute walk to the tube station. Cons: Room 153 is next to a fire door that slams when other guests are going to their rooms. 3 fire alarms during the night and early morning was a shock...but a good wake-up at 6:30 am.
Stayed 2 nights in Jun 2024

10/10 Excellent

Zaneta

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for changing for us a new much better room 🙏
Stayed 1 night in Apr 2024

6/10 Okay

Joseph

Disliked: Property conditions & facilities
Heating didn't work, place seemed very tired and staff struggled with basic English
Stayed 2 nights in Sep 2024

6/10 Okay

Luke

Liked: Cleanliness, property conditions & facilities, room comfort
£16 for parking is insane
Stayed 1 night in Mar 2024

6/10 Okay

Irfan

Liked: Staff & service
Disliked: Property conditions & facilities
Needs to renovate & Upgrade. Breakfast should be better. Did not expect from a Marriott group of hotel
Stayed 1 night in Feb 2024