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"Best staff in any hotel I’ve ever been ! "

"Stunning view and exceptional service, but maintenance and food need urgent attention I recently stayed at your resort and I have very mixed feelings about my experience. There were highlights that made the trip special, but also some disappointments that hindered the overall quality. The Highlights: First and foremost, I would like to extend my sincere thanks to Amir for his professional handling of our check-in and for providing us with a free room upgrade, which we truly appreciated. Also, a special shout-out to Irene from the Concierge team. She was beyond excellent—handling all our trip arrangements and securing our a la carte restaurant reservations with such efficiency and a friendly attitude. The resort itself is visually stunning. The landscaping is top-notch, and the Aqua Park, Lazy River, and pools are fantastic. The beach is breathtaking, and the snorkeling directly from the shore was one of the best parts of our stay. Areas for Improvement: Unfortunately, the dining experience did not match the beauty of the resort. The food quality was poor and lacked variety, which significantly impacted our enjoyment. Additionally, we were disappointed with the cleanliness of the linens and towels, which was not up to the expected standard. We also noticed some clear signs of "cost-cutting" that felt out of place in such a high-end location. * Maintenance: The air conditioning in the room was faulty; the temperature remained constant regardless of the settings. "

"Staff so attentive. Everywhere was spotless and the grounds beautifully kept. Food excellent. Overall an excellent holiday"

"The hotel offered exactly the calm and quiet environment that we were looking for. The staff was very polite and helpful especially Mr Ghareeb at the front desk. The room was spacious and very clean. Definitely worth it to come back. "

"The room was perfect The staff were great The beach was lovely for a swim The Turkish restaurant was great as was the breakfast every morning. "

"Fantastic resort. I would recommend & would stay again. It has access to a sister resort across the street, delicious buffet options, great a la carte options, nice drinks, good rooms, & great staff service."

"Had such a lovely week at this hotel. Nothing too much trouble for the staff. Wifi was an issue only because it wouldn't let us connect, but quickly resolved. Light from fridge in room is bit of a nuisance but not a problem by any means"

"Wonderful place"

"We are a family of 7 travelling from Canada that stayed in 3 rooms. We were very impressed with the resort, kind genuine staff and quality of food and beverage included with the all-inclusive. We stay at 5 star all-inclusive hotels in the Caribbean and Mexico and would recommend this resort for those looking for a different experience. The snorkeling off the beach with the variety of coral and fish is hard to find and very much appreciated with the hotel’s location."