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"This is an extremely nice hotel in a very good location. I enjoyed it so much that I extended my stay by two days. The staff are incredibly attentive and go out of their way to ensure a great experience. Highly recommended!"

"The best hotel in my trip, beautiful, clean, the staff very helpful and very kind, every day 6 bottles of water , mini bar complimentary Conclusion super very nice hotel"

"The staff were friendly and the place was clean also. I would stay here again. "

"Space was ample"

"Very clean. Hospitality of workers and kindness ❤️ "

"Excellent hotel and quite affordable for this Filipino American traveler from Manila and San Francisco Bay Area. The best part was the Lemon Garden restaurant where we had breakfast everyday and also sampled their dinner. Both are buffets and offered amazing choices of Malay, Chinese, Indian, Japanese and European/Western cuisine. My favorite was the dessert section that offered fresh pastries and ube (yam), coconut and mango ice cream! The dining staff were very professional and friendly. Since we were there for 7 nights, the dining staff got to know us by our first names. Chef Scott has done an excellent job with the food and staff. Major thumbs up to Chef Scott, his chefs and to Daniel (hotel GM) and the Shangri-La hote staff! Our room was beautiful, comfortable, very clean and well kept by the housekeeping staff. It is an upscale hotel to which I would gladly return and stay at. Best paet was the Petronas Towers were a short 15 minute walk away, as are some restaurants. "

"Absolutely amazing Staff and service was fantastic. Awesome hotel."

"5 star experience with great accommodating customer service. Customer centric with great activities for the kids. They do everything they can to make your stay with them comfortable. Perfect location as well. Will stay again. Only downfall is their self service laundry is quite dirty and there aren't other decent options nearby."

"I always bookes this hotel for kl stay Staff very friendly and check in process is smooth"