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"The hotel location is great, by the metro station and also a convenient store right next it, but the room is outdated, need some improvements "

"Family-friendly property but definitely a bit dated. The elevators had a funky smell. The living space was huge and the in-room bottomless beer amenity was pretty cool. Overall, it wasn’t bad for a short weekend trip to Hakone. "

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"Very clean and modern. Elevators can be slow since they are small and only 2 of them. It was nice having a water dispenser on our floor to refill water bottles."

"Nice corner room with a view of the park along the harbour front. All staff are extremely helpful but English not spoken by everyone. The included breakfast was lovely."

"Bartender guy was fantastic!!! "

"Very comfortable and well appointed rooms. Executive lounge was nice and staff throughout the hotel are exceptional in provision of service. Highly recommended "

"Small room "

"was extremely disappointed and frankly disgusted to find explicit adult content available on the hotel TV—not only in the adult section, but also mixed into the regular drama category. This is completely inappropriate and not something I’ve ever encountered at any hotel before. It made the environment feel uncomfortable and unwelcoming. Hotels should ensure that their entertainment menus are clearly separated and that explicit content is never placed where families or unsuspecting guests might come across it. This experience significantly impacted my stay in a negative way."