Search Residences in Normandy Isle

"The room was very average. The room telephone did not work, but no one bothered to tell us when we checked in. The bathroom mirror had the reflective coating peeling off the back. On one day of our stay, the room was not cleaned by late afternoon, even though we had a notice on the door to clean the room. We went down to the front desk to request that the room be cleaned. We had to go to the front desk twice to request a cleaning. Finally, around 8:00 pm, the room was serviced. Another fiasco occurred during our breakfast. My wife was eating some cornflakes when she bit into a piece of ceramic that had broken off from another bowl and was served in her cornflakes. The manager told the chief, but nothing happened. I ordered Eggs Benedict one day, which came with fried potatoes. The potatoes were room temperature, as was the toast served with our breakfast every morning. My wife was stuck in the hotel elevator for approximately 3 minutes between floors. She finally got out one floor below ours and took the stairs since she no longer trusted the elevator. The only thing I can say that was positive about this hotel is that some of the staff were nice. "

"Nice hotel "

"The staff was incredible the whole stay. They really made it feel like a home away from home. Can’t wait to be back"

"Room was so comfortable! Pool was great and staff phenomenal! I would definitely come back"

"Upscale and very clean property great amenities rooms are clean and very nice views and great balconies. Heated pool is phenomenal and new chairs help freshen up the poolside experience. Only negative is the parking is no longer valet and I was very concerned as a resident I would not have parking Saturday night when we returned"

"Clean and modern"

"I have been frequenting this resort for over 10 years and I am a Hilton Honors member. I was at this resort two mothers days ago and enjoyed our stay. Seeing it had just had some improvements and rebranding we thought to utilize some of our available points to staycation this Mother's Day as well. What a disaster. The service, the valet, the amenities, not even close to what they previously were. The hotel booked a wedding, two proms, and had the holiday guests. They clearly did not plan for such a crowd. The valet wait was over an hour to drop off the car and almost two hours to pick it up. Ended up having to uber and missed our dinner reservation. The pool was so crowded no spaces were available to lay down. The beach was full of seaweed and unswimmable. Service by the pool was horrible. Asked three times for ice and water and never received it. Ordered a frozen drink and food and the drink arrived over 30 minutes later melted. The entire floor we stayed on reeked of marijuana and had kids running up and down. Couldn't sleep because of the noise. Mother's Day brunch was so crowded the restaurant offered a discount for people to take it in a bag and eat somewhere else. Truly ruined the Mother's Day weekend. "

"It is sad because I stayed at this hotel several times before and never had any complains. This time ,my room did not have all the towels needed the first day , the hair dryer was broken , toilet seat loose from the floor , no dj on the pool which is one of the things made us come back all the time . The people from the valet parking did not understand that we want only parking for a day and they want to charge us for overnight , specially JENIFER the parking supervisor was very rude . I will start exploring other places . His hotel is not as pleasant at is used to be"

"Property was nice and staff was very friendly and helpful. Property was nice low key spot. Mine only complaint is no microwave in the room."