"The highlight of this hotel, aside from it's obvious beauty and charm, is the staff. I had an issue with my room when I arrived, and they took immediate action to move me to a better suited room. Everyone I spoke to, from check in to bag holding to the gift shop, was kind, helpful, and eager to help. Also, I bought a scarf/shawl from the gift shop that saved me on this trip during the chilly Chicago nights. It even inspired my friend to pick one up, too! I also grabbed some Garrett's popcorn...

"The historic property is located downtown Chicago, walkable from the Loop/metro, to Millennial park, River walk. The Art Museum. But Yiao!! I had a big miscommunication with Expedia. The room turned out to be $750 a night with costs and fees. And did not include breakfast. I don’t know how I missed that the nightly rate was so exorbitant when booking. And really, the room was nothing special, clean but nothing luxurious. I almost had a heart attack when we checked in and learned of...

"Beautiful clean! Can’t say enough amazing things about this property. Doesn’t even feel like you’re in Illinois. Well done on management"

"Best"

"The rooms definitely could have been a lot cleaner. The mirrors were smeared and blotchy and dirty, and the bathroom floors look like they haven’t been swept as well as in the bedroom section."

"Wasn't notified that the hottub was broken. When sent text to mirna in answer to how our check in went, I pointed out that the hot tub was broken and I was not informed. Her response was that it was on the website. When we booked there wasn't a problem with the hot tub. The living room tv had lights burned into the screen, when notified they brought another one as soon as we were back in our room. Breakfast was good and the staff was great on Monday and Tuesday, she was very...