"I DID NOT TAKE THIS TRIP. I CANCELLED AND WAS STILL CHARGED! I HAVE TRIED TO REACH A MANAGER AT THE PROPERTY AND I TRIED TO COMMUNICATE VIA TEXT AS INSTRUCTED TO NO AVAIL. I PHONED THE PROPERTY TO CANCEL AND WAS STILL CHARGED! PLEASE REFUND MY MONEY THANK YOU!"

"The historic property is located downtown Chicago, walkable from the Loop/metro, to Millennial park, River walk. The Art Museum. But Yiao!! I had a big miscommunication with Expedia. The room turned out to be $750 a night with costs and fees. And did not include breakfast. I don’t know how I missed that the nightly rate was so exorbitant when booking. And really, the room was nothing special, clean but nothing luxurious. I almost had a heart attack when we checked in and learned of...

"The hotel was clean, but they wouldn’t come clean your room every day after they ask you did you want them to come clean the room every day besides that it is nice big rooms I like that and very convenient convenient in the Oak Brook area. Everything is in Oakbrook that’s why I stayed over here and that’s a perfect location. Do not stay at O’Hare. Stay in Oak Brook if you come stay in Oak Brook area really nice."

"Best"

"The rooms definitely could have been a lot cleaner. The mirrors were smeared and blotchy and dirty, and the bathroom floors look like they haven’t been swept as well as in the bedroom section."

"Wasn't notified that the hottub was broken. When sent text to mirna in answer to how our check in went, I pointed out that the hot tub was broken and I was not informed. Her response was that it was on the website. When we booked there wasn't a problem with the hot tub. The living room tv had lights burned into the screen, when notified they brought another one as soon as we were back in our room. Breakfast was good and the staff was great on Monday and Tuesday, she was very...