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"The person who helped us with our luggage at the front his name Oswaldo was Great very respectful, friendly."

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"Very clean place staff was hopeful bartender 10/10 I didn’t get her name but she very nice welcoming front desk staff not too much I had to ask and tell about my VIP Access most places tells you have access to this and this . I had to ask front desk about parking this was my first time staying at the hotel never been here before I would appreciate if they direct you to everything am assuming that there job But beside me asking all the questions everything els was perfectly fine I was happy with the stay"

"My stay was unfortunately impacted by several service issues. Upon arrival, the front desk was unable to locate my reservation, resulting in a delay of approximately 40 minutes before I could access a room. When I was finally given a room and entered, I discovered it had not been properly serviced—the bed was unmade and there were dirty towels left in the bathroom sink. After contacting the front desk, I was relocated; however, the replacement room was of noticeably lower quality than what I had originally reserved. Additionally, on my second night, I left the “cleaning requested” sign on my door. When I returned late that evening, around 10:00 p.m., housekeeping was only then arriving to service the room, which was not ideal. Overall, while I had hoped for a more comfortable and seamless experience, these issues significantly affected my stay."

"It was such a wonderful experience to have everything we wanted and didn’t know we needed, LIVE MUSIC, a few steps away. Great brother/sister trip."

"Everything was absolutely perfect !!!"

"Perfect place to stay "

"Everything was great! The service, the restaurant and bars were top notch!"

"My fourth stay at Hotel Morales, and it continues to impress. The property is consistently spotless, and the staff is exceptionally warm and welcoming. I arrived at Guadalajara Airport early in the morning after an overnight flight and reached the hotel around noon. I truly appreciated being granted an early check-in—it made a big difference after traveling all night. The room was excellent, checkout was quick and seamless, and the hotel’s central location makes it easy to explore nearby attractions on foot. I highly recommend this hotel and will definitely be staying here again on my next visit to the city."