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Clean , good service and great location

The sea view of the room is amazing. It is convenient to transport because there is subway station close to the hotel. And there is a shopping mall nearby. Strongly recommend.

If you are planning to visit Tokyo, this hotel is an excellent option. First off, its located right above Shinagawa train station, which gives you easy and quick access not only to all of Tokyo but all of Japan as well. The other notable thing about this hotel, is that its lobby is on 26th floor. Even the most basic room will never be facing a wall or an air conditioning duct. On this note, all hotel rooms offer absolutely breathtaking views of Tokyo both during day and night time. The room...

We had a wonderful experience. The service was incredible and the hotel is very beautiful! We will definitely stay here when we come again

Delicious breakfast. Beautiful view. Rooms were clean but carpet could have been cleaner.

It takes 10 to 14 minutes to get to nearest rail transport.. a little far for Tokyo hotels I am used to.. I come to Japan often.. On a positive easy access to Haneda Airport as compared to Narita.. Also cheaper going to Haneda Airport on taxi and allot cheaper.. 5000 to 6000 yen ($33-$40) Narita is about 18000 to 27000 yen ($120-$180).. This is good value when you first arrive and depart if you do not want to take the rail with allot of luggage..

Amazing stay our family enjoy this hotel very much.

Wonderful free "light" breakfast, which was all you can eat freshly made delicious bacon, eggs on the wet side which appears very common here in Japan, noodles, yogurt, milk, mixed fruit, pastries, toast coffee, espresso, juice/soda machine with Coke, Coke zero, energy drinks, Minute Maid OJ... I mean are you kidding? You had access to all those beverages from 6am to 10pm, the area doubled as a quiet lounge after breakfast. Read, use a workstation, whatever you wanted. We will be going back to...

They just finished a big renovation. It locates a very convenient location in the center of Tokyo. Just a short walk to Shinagawa train station. You can catch a bullet train there.

Loved it. Close to trains. Restaurants and shoppings at walking distance.

Price-wise, the Grand Hyatt falls into the middle group of luxury hotels in Tokyo -- not as expensive as the Park Hyatt but on average a bit more expensive than the New Otani. For the price, you get absolutely top quality service, a beautifully clean and stylish room, top-notch facilities (including spa), and great restaurants (if you have the expense account for them). If you can, you will enjoy treating yourself to a truly first-rate experience there.

Excellent, convenient location in central Tokyo. Walking to many activities and subway was easy. Staff were outstanding and went out of their way to be kind and helpful. We had the club included which was convenient for comprehensive breakfast and evening snacks when we wanted a more quiet time.

WONDERFUL! The staff is top notch. Location is perfect. Rooms large. Breakfast is fantastic. We will book this hotel again and again.

Almost everything was excellent. Specially service managers made us so Comfortable and tender. Thank you for your service.

Friendly staff.

the Conrad is one of the very best 5 star hotels that I have stayed in. The views overlooking Tokyo Bay and Hamarikyu gardens are great. The hotel is a short walk to Hamarikyu garden and the Sumida river water bus. The fish market is nearby. The hotel sits above Shiodome subway station and communicates underground with Shimbasi station.

I had the privilege to stay in the Garden Suite, with access to the Club Lounge. The check-in was SWIFT. A manager came, handled my little luggage and a bell-boy took over and walked me to the Club Lounge. Hot & cold drinks & tea-time snacks were served. I spent an hour before going to the Suite. The suite is IMPECCABLE, from the furnishing to the amenities (Imabari towels) & toiletries (Bamford). It has a large balcony. Though it was rather windy, I kept one of the large panels open. The VIEWS...

We loved the location the most. The lobby and staff and restaurant were excellent. Room is just a little outdated but very clean and in order. No complaints.