"Very comfortable bed in a hotel full of olden day charm"

"Great customer service"

"The hotel is perfectly placed to walk into the centre or to drive out to other areas. Easy to find and a lovely warm welcome. Breakfast was good with plenty of choice. No evening meals though they do bar snacks. Average prices on drinks. And if you want a meal without walking into the centre turn left as you come out of the car park and walk 100 yards down the road. On the right is a pub called the Eagle. Not pub grub but very nice food."

"Best Western Brook Norwich Hotel check in experience I booked a family room. I came with a heavy luggage and two young children (2y and 4y). My room was on 2nd floor. I found it isn’t convenient that there is no lift because it is not easy to carry the luggage through stairs while looking after two children on stairs. There was a slight walk way from reception and the stairs. The lighting is a bit dark. My two children were scared of walking through it. I wish the lighting can be as bright...