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"We didn’t use an airport shuttle "

"La habitación espaciosa y limpia, el staff con buena actitud siempre. Lo que no sabía fue que al rentar con Expedia cobran $15 adicionales por Parqueo por noche, es mejor reservar directo con el hotel. Las instalaciones muy buenas, las piscinas, el río lento, saunas, gimnasio. Muy bien ubicado. Wifi bueno llegaba a todas las áreas "

"This was our second time staying at this property, and it continues to be absolutely amazing. The grounds are clean, the food is delicious, and the atmosphere is always spot on. We visited over Easter weekend and decided to try the holiday buffet for the first time—it was fantastic! The hotel also organized an Easter egg hunt for the kids, which was such a cute and fun touch. We also really enjoyed the addition of the DJ this time around. The music was a perfect mix and created a great vibe that wasn't there during our last visit. The kids had the time of their lives at the pool and practically had to be dragged away at the end of the day. However, I do have one "con" to mention: we had to exit the pool twice early in the day due to "accidents" in the water. This resulted in a two-hour wait to get back in. Since it was a hot day and the kids were having so much fun, it was a bit of a letdown to lose that time, but we understand the facility has to follow safety protocols. Despite the pool delay, everything else was wonderful. The property remains a top choice for us, and we loved the energy and the hospitality!"

"Very Clean would recommend people."

"Honestly, the resort itself is not clean. The hallways going to our room was so dirty, we took three flights of stairs rather than the elevator because it was so filthy and the floor was falling apart. We wanted to sit and enjoy the nice lounge area by the springs pool bar but there was garbage piled up, the ground had spilled food and drinks everywhere.. it was gross. Trying to reserve your chairs at the water park is a joke. They need to add more to accommodate more. Also not very many umbrellas so the chairs we did get didn’t have umbrellas. On our first night we arrived at 10pm for to our room and we had no blankets or sheets on our beds, our kids were exhausted. We called down three times, our kids were covered up in the beach towels trying to sleep. After the third call I went down to the lobby where the staff member told me we were 5th in line for needing something and it would be a while…at this time it was 1am on our first night.. right off the bat not impressed. We obviously didn’t go get groceries at 10pm when we landed so we just ordered pizzas in, I went to get water out of the fridge and there was a lot of stuff floating in my water so I couldn’t drink it. For the good of the resort, pool areas were fun, longboard bar at the water park was fun the staff down there were great! We loved Shavar and Krystal! Kids loved going to the market to get ice cream. Parking in the parking garage was really convenient and nice too. We made it work, but won’t be back. "

"Excellent customer service"

"Good "

"Clean Rooms, Location "

"Clean room"