"We had to walk up 42 steps to get to our room carrying our baggage. The place is adequate but dated and the hot water difficult to adjust safely. A window in our room was ajar and there was rot and mold around the frame which caused us to leave it that way. There is no one attending the front desk as the person who checked us in did double duty in the restaurant. The food was fine. "

"3rd time at this property and still as good as 3 years ago Rooms clean and comfortable and bathroom spotlessly clean "

"Staff were friendly, room was spacious and clean with nice touches. "

"Super schönes und sauberes Zimmer, Umgebung ist ein Traum und Anbindung ist an zb London ist super ! "

"NA"

"Good value for money."

"Parking behind the hotel made it super easy to get in and out when renting a car. Yummy food as well in the restaurant / bar. Staff was very helpful and accomodating."

"It was the perfect base from which to explore Kew and visit Kew Gardens. It is only a few minutes walk to the train and underground station which offers easy access to and from London. The staff are all lovely and really helpful. I couldn't ask for more! Thank you "