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"At at first glance the hotel room seemed great It had a double occupancy Jacuzzi in the room, using it is dangerous, no rubber mats in it or just outside on the polished tiles. This resulted in me slipping and falling twice whilst getting out of the Jacuzzi, injuring my back as per the photograph, when I for the reception staff to report my injuries and the negligence in not providing rubber mats they just dismissed it, as if it was normal. The hotel had obviously been completely renovated in the recent past and they seem to have spent so much money on the main alterations but there had no money left for the basics. Faults not a double bed, 2 singles together, 2 single duvets. wash handbasin very shallow water gets out there is no surround at the basin, no where to put your toiletries no plastic glasses in bathroom not enough electrical plugs ,and some in inaccessible night stand very small pillows a joke, about half the size of normal no over the bed lights for reading in breakfast room no water hot enough to make tea the desk in the room , way too small Staff must not be from Krakow as their local knowledge was zero serving hot breakfast on cold plates All furniture in the room was very cheap and nasty reception seats were you await your airport ride most uncomfortable I have ever sat on. dangerous going to bathroom at night, lights operated by switch on wall , impossible who see should be motion activated. Could have written a lot more but only 1500 characters allo"

"Wonderful stay"

"The hotel was staffed by very friendly concierge and cleaners. We enjoyed a massage which was really delightful after Krakow marathon"

"We had a great stay at the Holiday Inn. The room was a good size, comfortable beds & a great shower. We couldn't see much sky out of our window, which was a bit disappointing. However, it was great to have access to a water cooler on each floor. Would recommend."

"I stayed here from 4/16-4/21 while on vacation to Krakow Poland. The positives were that the room was clean, they did clean my room everyday, which was nice. The staff were not as welcoming as I had wished they were. I did ask if I room was ready early, sharing the fact that I had not slept on the way in due to a screaming baby on my flight, and I was denied. I waiting a couple more hours, asked again, and was yet denied. The second time I asked, it was around 1:30 pm. Also, had a charging bank for my phone. As I was trying to make sure I had the right adapters, and was confused a bit, I was not helped at all, and was sent on a goose chase, only to be told by the same reception desk staff that day that my charging bank was useless. Thankfully, it was not. Getting transportation from this location is hit or miss (ie Bolt or Uber) Most of the time, I had to walk to another location to catch these modes of transport. I would not recommend this hotel at all. Very rude staff. "

"Great location "