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"Staff were very pleasant and helpful!! Hotel is clean and modern. Nice lounge area. The room was a decent size. Nice little room on the 4th floor with coffee and pastries for the guests. Breakfast was excellent! Would definitely recommend! Also recommend the restaurant just across the street..little Lahore. Best Pakistani food! Service excellent and reasonably priced. The hotel is also a shor walk to the train to windsor! Very convenient! and helpful! Room was a decent size. Hotel is modem and nice. Lots o"

"An amazing hotel, the service was perfect and an unexpected upgrade really appreciated. Our room was lovely, beautiful and clean and the little extras (chocolate and champagne) really appreciated, (also don’t forget to look in the fridge which is ‘hidden’ in the wardrobe!) Bathroom was spacious and had lovely products and thick luxurious towels. Staff were so friendly and full of advice and tips, they made you feel special and welcomed. However breakfast was a little underwhelming, cooked options not to my taste, it may have been better to offer a selection of breakfast items to choose from, also (and I’ve seen this in other reviews), the continental breakfast area is very tight, it would be better for the Store to extend this and have the continental items separate to the tea and coffee making machines - it gets a little crowded! "

"Great room, good food, very friendly and helpful staff. Wonderful value overall. "

"Lovely place, rooms and lobby were both lovely. Great atmosphere. Good location, about 20 mins walk to the city centre. "

"Bad wine stain on carpet and some on the bathroom door. I reported it to the receptionist they didn’t know about it."

"Clean room, great breakfast, close proximity to Heathrow airport. "

"The staff were really helpful and friendly. Great location for terminal 5. "

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"Some rooms have a bath-tub and some have a shower cubicle. Some have air-heating via a vent near the ceiling and some have an electric radiator which you can set to the temperature you want. You could ask for what you prefer at reception when you check in. I always ask for an upstairs room because ground floor rooms can be noisy if you have people on the floor above stomping around late at night. I've never had the breakfast and, since I only needed the room, I didn't pay extra for that. You can make tea and coffee in the room of course."