Find Cheap Hotels in San Juan

"Great resort, staff was friendly. The bar tender OVI was such a pleasure. His professionalism was unmatched. We told him me and my wife was there for my birthday and the next day he surprised us with a birthday balloon. Such a nice gesture. Thanks OVI and staff for such a nice birthday experience!!! Will be back for sure!!! "

"Room was clean and front check in staff extremely polite and friendly. Great beach view and amenities. Plenty of food options nearby as well. We enjoyed our stay and would stay again if in the area. "

"Our room was beautiful and the view from our balcony stunning! We wish we could’ve stayed longer. Definitely going to be returning here!"

"The pools and facilities were wonderful and extravagant "

"Was a little disappointed. This property needs to e upgraded. "

"Lost hot water after 30 seconds, toilet was “self flush” we had to refill the bowl after every flush. Bed was uncomfortable. Little tiny pillows. Staff unfriendly and not helpful. Parking is accross the street. The staff had to open to let you but they were always too busy to let you in. We had to wait, call and try to get someone to open gate. Then my husband got locked in the parking area for almost 20 minutes waiting for someone to open the gate. Sink in bathroom would not drain. Towels were scratchy. We were booked to return to this hotel after our cruise- we canceled. For over 200.00 a night…no thank you. "

"Waited 2 hours after check in. When they called for room it came up as spam and no message was left. We just happen to be around the corner so stopped in to see if it was their call and it was. They did give us 2 free continental breakfasts and $21 food & drink credit. Went for breakfast and there were at least 10 people in line ahead of us. We were told at least 20 minute wait. We had already been in line 10 minutes. As we stood there we saw 8 empty tables. When we asked about the empty tables we were told "we are making a wait list". The night before we just want to relax and have a drink so we went to the bar on the second floor and were seated on the patio. After being ignored for 15 minutes we left. We went to bar downstairs they were much more friendly and entertaining. Hot tub did not work which sucked after a 10 hour plane ride. Talked to other guest and everyone we spoke to were all disappointed with the waits and service. It was very heartbreaking to hear an elderly couple trying to check in at 6 pm and being told their room was not ready. They visible looked exhausted. That is not right on so many levels. Check in is at 4 pm. You need to make sure rooms are ready. There were plenty of employees standing around maybe cross training would be beneficial to get rooms clean. We are avid NCL cruisers and are on many NCL Facebook pages where we share our experiences and trust me we will be sharing our experience at the hotel."

"Casino was fun,breakfast buffett was terrific, service was polite,cheerful,and on point.Pool area was lively all day and we had a great time,definitely would comeback "

"We stayed for two nights with kids. The hotel has many fun activities for the whole family. The staff is so friendly (Housekeeping, front desk, pool staff, and etc! All very friendly) We did a cabana on our pool day, and our server Gabriel was awesome. Very attentive and allowed us to have separate bills. He was very patient and kind to the kids in our group. A+ Service from Gabriel. Our only pool complaint would be that there is not enough seating to accommodate all the guests. We really had no choice but to do a cabana as there were zero chairs available. We were lucky to snag the last cabana which is smaller and less private than the others. The location was great. We didn't realize it was comic con at the convention center that weekend, so the traffic was really bad on Saturday but the non-event days were fine. I love that this hotel allows walking distance to T-Mobile district which is fun for kids and adults. They also have a shuttle to OSJ, I didn't get to use it so I can't review it. But it was nice that it was an option. I'd stay here again. "