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"Clean room was bad"

"Everything was excellent "

"We had a wonderful stay at The Condado Plaza Hotel. The location is fantastic and the staff is incredibly welcoming. At check-in, we experienced an issue with our room, but Daisy at the front desk and the manager, Jose, handled it promptly and made sure we were completely taken care of. The grounds are beautiful and very kid-friendly, which made our stay even more enjoyable."

"Stay was clean and very neat! "

"The entire staff at this hotel was five stars!! From the moment I arrived Michael, one of the valet attendants was super nice. The front desk staff were unbelievable ❤️ GG and Jose The best!! The breakfast attendants were also incredibly friendly and so fun. Antonio was my absolute Favorite. He was super knowledgeable about the island and was very friendly. He even almost talked my Wife into letting me move there lol. The room attendants were very helpful, friendly and extremely hard working. This hotel is super clean. The staff were what made our stay so enjoyable and memorable. I was there with my Wife. We are from Providence Rhode Island. This was our second stay there and we loved every minute of being there. Our room was excellent and the bed was super cozy. I liked it way better than the Embassy Suites San Juan we stayed our first five days at. Holiday Inn Condado is definitely a Five Star Review!! I have not even one single complaint. I am counting the days until I return!! ❤️❤️❤️🇵🇷🇵🇷🇵🇷❤️❤️❤️🇵🇷 Viva Puerto Rico ❤️❤️❤️ "

"We are ready for a repeat performance. I am a Hilton Honors Members and have stayed at many Hiltons, but the Caribe Hilton was like coming home. Of course, I wasn't wild about the check in, but the staff were the best. The best mofongo in PR at Lola's Restaurant. The best service.The grounds were well kept and we always felt safe at any time of day. The location to Conando Beach was ideal and you will not believe this but you can walk to Old San Juan in 30 minutes. We had a great experience and we are planning a return"

"I almost hesitated to give this place five stars — not because anything was wrong, but because the experience was too good and I selfishly wanted to keep it a secret! 😄 This spot is truly a hidden gem, and we would absolutely love to stay here again. The place was spotless, the service was outstanding, and the location could not have been better. Everything you could possibly want — the beach, fantastic restaurants, a convenience store, and even a casino — was all within about a 3-minute walk. It made the entire stay incredibly easy and enjoyable. We had an amazing time, and while part of me wants to keep this treasure hidden, they’ve earned every bit of this five-star praise. Highly recommend!"

"It was the location for me. It was close to everything. The hotel staff were friendly and the rooms were clean. Would come back. "

"It started with a great welcome and the shot of coquito. The room was fabulous! Two- California's King size beds, refrigerator, microwave, full size couch. The breakfast bar had excellent choices. Made to order eggs or omelets, yogurt and fruit and other options. It was spacious and clean. It exceeded all my expectations. The shower was exhilarating ! The water pressure was great!! The areas the water came out of were awesome ! I will let all my friends know this outstanding Boutique ! I can’t wait to try spa services next time."