"When I called to let the hotel know my check-in would be later than expected due to a flight delay, the man on the phone was very rude. He also changed my reservation dates without asking, which created additional issues with check-in timing. I explained that I still intended to pay for the original night because I simply needed to keep my reservation and arrive late, not move the reservation entirely. Unfortunately, resolving the issue became more of a hassle than it needed to be. On a...