Find Hotel with a Concierge in Santa Cruz, CA

"Check-in there was a kiosk with someone to check in with on a screen even though there was a receptionist inside the office. Entering the room the air felt musty and humid in the room. It needed to be aired out after it got cleaned. There was no welcome instructions on pool hours, wether we needed a key or not for the pool. No WIFI information. First time there was no welcoming letter with guides. The beds were nicely made. There was 1 towel for a room of 4 people. My husband had to go ask for towels at the kiosk instead of the person at the front desk. The bedside table was dirty, it still had a ring from a cup on it. There was an opened soap bar sitting in the shower soap holder. I actually went out and purchased cleaning supplies to clean the shower floor. After a shower, we had to ask for a large amount of towels due to how bad the water went out of the shower and into the rest of the bathroom. The pool and hot tub. It wasn't the cleanest, you can tell the wall tiles need a scrubbing. It was relaxing for about 10 minutes until families started to come in and the children were getting in the hot tub. Unapologetically, accidentally stepping on our feet, hitting our knees. Max people in the hot tub according to rules was 8. There was way more than that after 10 minutes, no longer relaxing. We left the pool area. Towel service staff was kind. Will never stay at this hotel again. Male guest in the morning was extremely loud sounded as if he was in our room. "

"The staff was nice but it was just crazy expensive and the fan was broken in the bathroom so we couldn’t get it off and it ran all night and through our stay. Loud. Phone was broken, no dial tone, just totally dead. I just don’t know where they can justify asking for the prices they are asking. Wouldn’t return or recommend. We stayed up and down the coast looking at colleges for our kiddo and didn’t pay this for any other accommodations and all were legitimately better."

"We went out and ate locally at restaurants but the hotel was overall pleasant. It has a very nice view of the ocean! If you’re 6’ or taller you might hit the shower head but otherwise quite good! I would go there again. 🙂"

"Pool seating is so comfy and cozy. Hot tub is super warm and has powerful jets! "