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"Breakfast was delicious, check in staff was also really accommodating, but checkout staff was curt and non negotiable on holding a pickup package for a friend Amazing facilities and room cleaning service "

"I took the taxi so I couldn’t say about the free shuttle, but the onsen was perfect that I would return again. The sushi in the Hakone dining buffet was fresh. The unlimited amount of alcohol in the buffet surprised me. The Mountain View from the private bath and the 6th floor open air bath were so pretty. The staff was cordial too. The room was so nice that I didn’t feel like going outside for my stay. There’s an underpass within the hotel that takes you to morinoyu and the kowaiken water park for the family. I would definitely go again soon and recommend it for people experiencing an onsen for the first time."

"Excellent"

"Very good breakfast, convenient shuttle to subway and airport, great view of Haneda airport. Note that the airport shuttle schedule is rather infrequent, so plan ahead. "

"Staff is courteous and helpful. The location is right next to the Yokohama Bay. You can see Mt.Fuji on a clear sunny morning. Clean rooms with nice amenities. Variety of restaurants onsite that were delicious and convenient. "

"Amazing view, fantastic breakfast, super comfortable room, incredible friendly staff. Totally awesome. "

"Next to the train station. Convenient "

"Such a beautiful facility with a excellent adjoining mall. Everything one could want in one location. "

"Excellent location"