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"This is our 2nd time this year staying at the hotel & it’s a great location; friendly staff & a handy hoppa bus to all LHR terminals right outside of the entrance "

"I have stayed at this property a few times. I just stayed 2 nights ago. We came in early from an all night flight. We went to see if we could leave our bags and check into our room later. There was some mix up and my daughter was totally rude to them. She was cranky and I was embarrassed. The hotel staff was so kind and understanding and even let us in a little early. I was so grateful to them. They were totally professional. I will stay here again. The hotel itself is so convent for morning or late flights. It’s everything you need. 5 stars for the manager and employees!"

"Convenient location"

"Good for an airport hotel "

"Top class luxury hotel right next door to T5 at Heathrow Airport"

"Nice room, restaurant and great breakfast."

"Always stay here when leaving from Terminal 5. Wonderful experience. "

"Sandra and Na-Vjot were outstanding! Their service were excellent and were genuinely kind and thoughtful! They extended service to us (Room 132) as we just arrived while they were closing. The food was amazing. We love the 24-hour coffee and tea availability!"

"Wonderful staff. My phone locked up and Riya at the front desk came to my rescue. Thank you. The free breakfast was great, lots of choices. I liked my room and the shower was great. A nar inside to help older people."