Chalets in Surrey Heath

"Convenient "

"Friendly staff. Easy to get to airport. Shuttle bus goes a long way around, so better in a taxi"

"Excellent overall"

"Excellent location! Very nice, quiet street with shops nearby. Close enough to roll suitcase from tube station which is on line with Heathrow. Easy public transportation to all sites but walkable to palaces, Hyde Park and downtown sites. "

"The room was clean and spacious. More spacious than some "not budget" places I've stayed. They have food on-site which is great for an "airport" hotel when you don't have a rental car. I'm the morning at checkout I went to the cafe to get a coffee to go. The young man working the cafe was so in tune with my needs. He saw that I was juggling four suitcases and made sure my flat white coffee was well stirred and the lid securely fastened as it was obvious to him that I couldn't juggle for suitcases and a cup of coffee without his extra help. "

"I had originally booked a two-night stay through Expedia. However, my work at Charing Cross Hospital ended a day earlier than planned, so I needed to check out after the first night. When I approached the counter, I specifically asked the staff member Waqar if he could assist me. He confirmed he was available, so I proceeded. After handing over my keys and receiving confirmation that the checkout was complete, I simply requested a printed receipt. At this point, Waqar’s demeanour changed dramatically. He became quite impolite, claiming he now had other customers waiting and instructing me to go to the next counter. When I explained that a printout would only take a moment, he began arguing with me, questioning why I was checking out early. To be honest, the interaction felt more like an interrogation than a standard hotel service. It seemed as though I was being questioned about “getting bail a day early” rather than simply concluding my professional stay. Despite my explanation that I was in a hurry to get home after my shift, he continued to be argumentative and dismissive. Lady next to him counter was also dismissive saying printout doesn’t take 5 mins and covering the person but in fact it just took less than 2 seconds. Staff is rude as I could read few comments on other websites and they have neither improved it nor are they apologetic. "

"Complimentary upgrade "

"It was good for the price I paid."

"Slow check in - took 20 plus minutes with no apology for wait. Given voucher for £5 off for restaurant- this was closed! A 2 for 1 drinks voucher which finished at 7 pm so couldn’t use as took so long to check in. Ate in the bar /restaurant but the waitress forgot our drinks order, no water even after asking twice and no condiments. Room was spacious but very dated and 2 lifts out of order so toon forever to get to my room on 9th floor "