Villas in Surrey Heath

"When we arrived to check in the staff were lovely. They explained how the key card system on your phone worked and then escorted us to the building we were staying in, it was raining and the small touch of the umbrella didn't go unnoticed. The room was spacious and clean, we were a family of 4 and had chosen the room with the queen sized bunk beds. We were very impressed and would highly recommend the hotel. The shops and Earls court tube station were a 3 minute walk away. The Natural history museum were in close proximity (about 25 minute walk). "

"This is the second time I have stayed. Both times I have waited more than 15 minutes to check in and there were big queues. Other staff were clearly in the office behind reception but did not support their colleagues who were trying their best. The lifts are very slow and the rooms look old and tired. "

"Staff were friendly and efficient so check in was much easier than in some places "

"The hotel is convenient for overnight stay for a connecting flight the next day however for the price I paid expected the room to be amazing. I was also told that I was upgraded which didn't seem like it... Rooms could use some updating - the carpet was stained and in general if felt dirty. I would have been fine if I paid 1/2 the price of what I paid. For over $250 a night you would expect a nice hotel room"

"The stay was good but we had to wait nearly 50 minutes after the 3pm check in time. This was very disappointing as we nearly missed out Hyrox start time!"

"We asked for room cleaning, but it wasn’t done, asked for fresh glasses and cups for tea, were given after 1.5 hrs. Very rude staff, no compassion as we had young kids. The washroom had some issues ( exhaust not working, toilet seat was loose) complained about them, but they were never fixed."

"Property and facilities in excellent condition. Breakfast pricet but well worth it."

"Great easy and perfect for the airport"

"good breakfast for on the go"