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"Good everything"

"Staff were good. Location is excellent if you dont mind walking a bit to most tourist spots like plaza mayor, the palace, the cathedral, etc Room was not that good. They gave us room thwt was like in the middle. The window. Was small and open to just hole in the middle of the building. The air in the room never feel fresh. Maybe other rooms can be better but our room was definitely not good. "

"This is a very clean, boutique Hard Rock Hotel. It is smaller than other locations, however the staff, decor and the fact you can borrow a guitar during your visit makes this a memorable stay. The food was good, shops are approx 15mins walk away, the main Atocha train station is close by. The gym was a little underwhelming, but we walked so much of the city that we probably would never had made it for a session anyway! The rooftop bar had an excellent vibe, staff very attentive and excellent customer service. Extra shoutout to the Guest Experience team who went out their way to make my daughter's 21st bday special: we had some lovely sweet treats to enjoy. The team also helped booking a fabulous Flamenco show which we would highly recommend. Overall this was a 10/10 for Hard Rock Hotel Madrid! Thank you! "

"Had an incredible view. The breakfast was very good, though the room had too much of a "cafeteria vibe.""

"While the single basic rooms are cozy, they have nice sized bathrooms to spread into and a Bluetooth speaker in the ceiling. We took advantage of Online Check-in and received free coffee, tea and soda during our stay! Staff is friendly and helpful. Easy walk to the train station or Prado. Just around the corner from Reina Sofia, Botanical Gardens, Retiro Park."

"Clean Room | Excellent location"

"Friendly staffs, well maintained common areas and walking distance to restaurants, shops and sites."

"Hotel is dated but looks well maintained and seems to cater mainly for groups which is very apparent at breakfast times and reception area. Breakfast was plentiful with healthy options. Rooms are fine and clean. The biggest issue is a complete lack of any soundproofing between rooms & corridors, leading to very little sleep. I chose the hotel for the proximity to the train station as I was in Madrid only as a base for visiting other cities."

"Price quality is expensive."