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"I think the property is showing it's age I have been staying there for 8 years and I don't think there is any loyalty to repeat guest"

"Everything about it is perfect. We had a beautiful view of the neo-classical façade of the Royal Opera House, and walked to the British Museum and several theatres. The staff was excellent and shared the history of the building and reading recommendations in the elegant library"

"EVERYTHING about this property was perfection. The room, massages, staff. Will def go back."

"Excellent hotel, great staff, in fabulous position. Good sized room (for London!!!)."

"The hotel was luxurious and very pleasant to stay. There were some quirks with a lavatory with a violent sounding flush and the restaurant being predominantly gluten free but the room’s hand wash, body wash and conditioner all containing wheat protein."

"Todo súper bien el hotel muy bonito limpio Personal muy amable siempre atento , me encantó la ubicación volvería sin duda"

"Great central location with an inclusive mini-bar."

"Overall a good stay and nice property, central to the West End theaters we were going to and also the Tate Modern was easy to get to via tube. They changed our room from original "accessible" room, and we ended up getting a top floor with views. Room was clean albeit a little dated , which seemed odd because don't thk it's very old. Front reception was great. Would stay again."

"I think this was my fourth or fifth time staying there. All I can tell you is that everything about it is perfection, but not in a stuffy way. Five stars on every count was not an exaggeration. The staff are so warm and welcoming and treat you like an old friend even on the first visit. The location couldn’t be any better. A safe pedestrian street with easy access to the tube and shopping and strolling."

"The room was clean, staff was helpful and check-in and check-out was easy."

"I can't see how anyone can say anything negatively or indifferent about this hotel. I am a very picky traveler and appreciate great service and from the moment I checked in to the hotel, everything and everyone was spot on. The hotel is immaculate. The service was better than at any hotel I have experienced. I highly recommend this gem of a hotel. Look forward to staying again and thanks again to Ben who made my stay feel like I never left home. I appreciate you all!"

"Great location, very helpful staff, excellent restaurant and bar, will be staying again."

"Clean room, good service, beautiful hotel and a nice location!"

"Clean, efficient, and comfortable hotel, with great rates and good location."

"Initially we were thrilled to stay here, as the pub manager showed us to our room, carried one of our suitcases and assured us that the waters & snacks would be replenished every day. Discovered after one shower that the shower gel was empty. I emailed the establishment asking for it to be refilled, and even left the top of the bottle on the bath mat as a hint. Never received a reply to my email, and had to leave a note on the third day asking to refill the shower gel, and to leave snacks as...

"Elegant property, wondering staff, relaxing spa amenities and very comfortable room."

"Staff were friendly & balcony was nice. Overall hotel room felt tired, light switch next to bed didn’t work, rain shower was in poor state, mould around the air conditioning vent, the worse part was whilst trying to sleep there was constant noise from furniture being moved around on the rooftop. Quite disappointing from a hotel I have visited a number of times."

"Great location, clean room"

"super limpia la habitacion."