Find hotels near Virgen Beach, Playa del Carmen from AED 201

"You'd better keep all of your valuables in the safe!!! I found the house keeping staff stealing money. I hid all of my Canadian bills rolled in a scarf and tucked away in the bottom of my backpack in the closet. When my daughter and I returned to our room, we found the housekeeping staff coming around my daughter's bed from the direction of the closet. She went to grab couple of pillows off the foot of my daughter's bed and dropped bunch of Canadian $20's and $5 bills. She grabbed them and gave them to me and when asked she said "they are yours" Since my daughter did not bring any Canadian money with her, I grabbed the backpack out of the closet. My scarf has been tampered with and total of $100 was missing the exact $100 that supposedly fell off my daughter's bed who did not bring any money with her. We reported this incident to the hotel concierge and filed an incident report and the security personnel was involved. The next day, I was told that the house keeping staff denied having stolen the money. I was told that she will not be cleaning our room and she'll be assigned to another area. After, I felt so unsafe and suspicious of all the staff even though they are very friendly and attentive. I had to make sure to lock the patio door and the front door and lock everything up in the safe. This incident certainly marred otherwise a lovely family vacation in a very nice hotel."

"One of the best vacations I’ve ever been on. The staff is the best ever. The grounds are so clean and well maintained. Our room was kept so clean. The waiters and the bartenders were great. Carlos, Ana, are just a couple of the people that were so helpful. I wish I could remember everyone’s name that helped us because there were so many that were great. "

"Our room was clean and well kept during our stay, as was the property as a whole. The staff were all very friendly. Food was excellent at some restaurants (French was amazing, Mexican just okay), great drink selections. Shows were good. Finding some of the restaurants was a little difficult due to signage. Overall, would definitely recommend!"

"Clean rooms and impecable room service. Property itself was small and easy to navigate. Gift shop stayed open until 11pm which came in handy! Breakfast was great at both restaurants and the afternoon taqueria being open was fabulous! The beach was why we stayed here. Romantic and calm atmosphere. We loved our time"

"Property is so huge with 13 restaurants and a shopping mall etc. I will recommend this property 100% based on our experience.❤️❤️❤️❤️Thank you"

"Super attentive staff and beautiful rooms and amenities!"

"It was more than we expected. The staff was amazing! So warm and friendly! They really went above and beyond for my birthday. Our beach front room was great. We loved that you didn’t need reservations for the nice restaurants. The food was amazing! The breakfast and lunch buffets were so high end but the gala buffet is not to be missed!!!! We ate at the French restaurant, Italian, steak house, gala buffet and did room service one night… all top notch. Ruben was our butler, I can’t say enough nice things about him. Always available and ready to help. Aristedes and Freddy were great, Fatima and Ana were our evening staff so great! Luis at concierge was terrific. He gave us great tips and arranged for us to go into town. Mala at the pool was so fun always offering fun things to do! Spa was so beautiful. I had a great salt scrub and massage with Alejandra. Only criticism was don’t hit me up for a review on spa services the second I come out of an 80 min massage. Do that when checking out of the spa later. We will be back this was so worth the money, it was beautiful, and the food was unbelievable"

"Es un hotel muy bonito tanto intrrnamente como sus instalaciones e actividades. Muy buen servicio y las habitaciones muy limpias y acojedoras. "

"Different pools and kids club"