Find hotels near El Camaleón Mayakoba Golf Course, Playa del Carmen from AED 227

"The staff was very nice, but lack communication skills on how the resort works for first time visitors to an all inclusive resort. Example… 1. We paid extra for the concierge/butler service and never meet one of them. 2. Still couldn’t get a reservation to a restaurant until our last night til 9:00 pm. They are building a new hotel next to the Hyatt and they start work at 7:30 each morning. It’s no where noted that construction was taking place. The rooms are super clean and the housekeeping works really hard. Spa was really nice and they will provide transportation by golf cart to it, but again they lack communication skills to let you know how it works. "

"The grounds were beautiful and well kempt. Staff were constantly working on up keep. The food was delicious and even better than expected for an all inclusive. The drinks were average. The rooms were very clean and well-maintained, only complaint about the rooms were that the bathrooms were glass along the tops of the walls so if you turn the light on at night it illuminated the whole room. Any additional requests (blankets/pillows) were quickly addressed. The pools were fantastic and not crowded and very clean. The waterslides felt as safe as possible, no gaps, attentive lifeguards and undersides were padded to prevent hitting your head in the kiddie section. Beach left something to be desired. Kind of narrow and quite rocky, we definitely felt water shoes were a necessity. But there were always shaded chairs available. Obviously out of their control but lots of sargassum 3 out of our 7 days and the last 2 days there was minimal effort to contain it (maybe because it was windy/stormy weather). Kids club was pretty lame, we didn’t do many of their activities since they seemed to take place after our bedtime but not much of a playground and no indoor area for kids to get energy out. Check in took a long time, check out was a breeze. We thoroughly enjoyed the wildlife and only once had to shoo away the coatis. we forgot to lock our sliding door one day and an animal got into our snacks. Overall we had a fantastic time and it exceeded our expectations. We would 100% return!"

"This place is amazing! Wonderful property. I thought the food was outstanding (with the exception of the flank steak and the octopus which I knew would be risky). The Italian restaurant was actually the big surprise where the Lasagna (another guest recommended) was out of this world. And I’m from Philly, so I know good lasagna. Lots of great choices for areas to hang out during the day. Live music was excellent! Spa was life changing (did couples massage). Rooms were comfortable and clean. We were a “preferred” guest and had access to the rooftop pool and bar. Worth every penny. The resort overall was worth the money which o thought was reasonable. I will 100% be back. One gripe, which was not a big deal for me, was that the walking surface was a bit uneven. If you are elderly or have trouble walking, probably good to know. Wouldn’t base your decision on that statement, just an FYI. Like I said, I will 100% be back."

"Had an amazing stay. The staff was excellent! Also, enjoyed all the food and daily activities! I would definitely stay there again."

"Hotel is great and staff was amazing (most of them!). We have access to a private pool and that was amazing. However, the noise/music from the pool was loud and people “reserving sun beds” was really annoying. Food was a bit repetitive for a 5* but generally good. Great to have free parking. Theatre for the shows was good and there were events organised each night. "

"A magical resort experience unlike any other. It felt like stepping into a serene animal sanctuary. It was pure tranquility from the moment we arrived. Blue Diamond surpassed every expectation, from the outstanding cuisine, to the incredibly friendly staff who made every moment feel extra special. It was truly difficult to say goodbye to such beauty and warm hospitality. We can’t wait to come back. Muchas gracias!! 💙💎"

"Rooms were clean, staff were super nice and helpful. The property was a bit confusing in regards to the privilege side and el besso side and the restaurants were the easiest to get into. Overall, we enjoyed our time there."

"A mixed review. Some of the staff are exceptional and go above and beyond - they work extremely hard in a busy/challenging environment. Beautiful setting also. However, we were overrun by those attending an event at the conference centre and our experience was negatively impacted as a result - bar areas closed off. Reduced staff. No wait list system operated for diving/activities so my husband very nearly missed out because of a last minute late booking despite the fact that he had been in contact with the hotel 3 months prior and as soon as he arrived - had he not argued about it he wouldn’t have got to go diving. The food at the beach restaurant was terrible. Others in our group paid extra for a lagoon view and didn’t get one (due to the big booking). Prior guests leftover dinner (mouldy) left in room fridge. Mini bar not provided until asked (even though we were all inclusive). Surprise extra charges at the spa. No details of what is/isnt included in all inclusive provided as check-in. Overall it has the potential to be incredible but they need more staff, particularly when hosting conferences so as to not make paying holiday guests feel like second rate citizens. It’s was not a cheap holiday - I expected more. "

"Great resort"