Search Residences in West London

"The room was comfortable and spacious, beds were incredibly comfortable but was lacking some basic amenities like water glasses and a proper outlet in the bathroom. Runway view was worth the upgraded cost!"

"Great location! So easy to go into London for the day. Staff were helpful. The place was clean and comfortable. "

"Did online check-in, then was directed to another desk and then was questioned why we came to this desk and not the first desk. Staff did not seem to know what was going on. The pool cost 5 pounds per child which seems petty. Should be included with the room. The bunk bed design with kids is superb though. Meals and service was mediocre and had to go to the bar after 20 min of waiting to get someone to take our order"

"I stayed here last week. The room last week was excellent. This week - the shower was extremely poor, a trickle of water. The room was not as clean as it should have been. There were stains on the carpet. Very disappointed this time."

"Everything was ok, they meet the minimum standards, few minutes by bus 423 from T5"

"Breakfast was great. Staff was excellent, courteous and friendly. Room could of had a mini fridge and a bigger table. Bar was good. Easy access from airport to hotel. Had a great time visiting London and its surroundings. Love to stay at holiday inns. Thank you. "

"Rooms were clean and spacious. Staffs were friendly and professional. Self parking is available in the property with with fees. LHR Airport is very near and accessible to shopping is convenient. "

"Terrible hotel Locker in our rooms not working Food was terrible"

"I had a very disappointing experience at this hotel at Heathrow Terminal 4. I stayed on April 6th (room 124), and after traveling for over 15 hours from Canada on an overnight flight, I arrived completely exhausted around 1 PM, hoping for at least a bit of understanding and basic hospitality. Ironically, there’s a sign at the entrance that says “warm welcome,” but that couldn’t be further from the truth. The welcome felt cold, transactional, and completely lacking empathy. Check-in time was 3 PM, but since I arrived earlier and they clearly had rooms available, I politely asked if an early check-in was possible. Instead of showing any flexibility or consideration for a long-haul, tired guest, I was told I would need to pay an additional £15 just to access a room that was already ready. Because I refused to pay for something that should have been a basic courtesy, I ended up waiting in the lobby for nearly 2 hours. By 2:28 PM, I was so extremely tired that I went back to the front desk and tried again to check in. Instead of any understanding, they still insisted on charging me extra, which I ultimately had to pay just to finally get access to the room. This felt less like hospitality and more like squeezing extra money out of already exhausted travelers. A little understanding would have gone a long way, but instead, the experience left me frustrated and unwelcome. "