Find Hotel with a Concierge in West Portland, OR

"Dear management, teach your employees how to handle situations with customer complaints AND don't leave a employee alone on a busy Saturday night. April 11th 1030 at night 4th floor, there was a middle school sports team with teenage boys that were running up and down the hallway throughout the whole entire hotel banging on doors. They were also in the swimming pool throwing the football from one side of the room to the other. There were several complaints yet nothing was done. There was no way to get in touch with the coach because the front desk guy seemed to not know or be able to handle the situation. Completely ridiculous! What if there was an emergency? How do your employees handle situations when they're there by themselves. I frequent Portland often and I definitely will not return back to this hotel."

"Room was clean and quiet / Staff was wonderful / All amenities close at 10pm - It would be better if they were available 24 hours/ The food was great / I liked the background noise in the halls / The landscaping was beautiful / The hotel was clise to shopping and restaurants / Would absolutely book again."

"This place was a pleasant day and some of the front desk. People were very kind. The older man is very sarcastic, so I’m not sure if he likes his job but all the younger people are wonderful. We were hardly at the hotel because we were helping a friend in Portland but a good place to stay if you don’t want to tostay at your friends house."

"Amazing customer service and pretty views! "

"Window in our room most screws removed. Draped tattered old and torn, appeared to have a fair amoun"

"We stay here often, enjoy the hotel and love the staff."

"Overall, the property served its purpose. We just needed a place to stay for one night. We were traveling with our dog and the hotel does allow pets. The pet fee was $75 per night, which was quite steep. Not only do they charge that fee but they indicate the fee is “a cleaning fee“, while their pet policy that must be signed, indicates the hotel at its soul discretion may impose an additional fee. I found that to be ridiculous. There is absolutely no parking unless you’re willing to pay $52 per night for valet. I was not willing to leave my vehicle parked on the street in downtown Portland as there were many unsavory characters strolling around. The staff were kind and the free breakfast was decent. The hotel is laid out very oddly. It almost felt like you were roaming the halls of a hospital with no idea where to go. Also, because it’s downtown Portland a guest needs to use a card key to access any guest floors via the elevator. This hotel accommodates many guests so therefore the elevator was in high demand and the key card didn’t always work so you may find yourself making multiple attempts to access your floor. "

"Terrible experience. Lodged there many time for convenience.- getting worse experience each time."

"excellent restaurant"