Residences in Worcestershire

"Dated room with no AC, but has everything needed."

"The staff were great and very polite. We had a problem with our kettle in the room. It tripped the electric when switching on. However, they replaced it with a new one and we're very apologetic. We enjoyed our night there"

"Very comfortable stay, staff were really friendly and helpful (especially when our Sat Nav took us to the wrong village) and the breakfast was delicious. Parking was ample and the whole check in process was super. The team were very flexible and helpful when we notified them that we would not be able to arrive by latest check in time and were accommodating of our arrival time."

"Good breakfast staff excellent "

"Good parking space"

"Lovely staff very welcoming. Decent size pool. Very dog friendly. Pleasant surroundings."

"I have stayed many times at this property. The front desk staff are always a bonus as they always have a smile and welcoming attitude. Also, the breakfast at the hotel continues to please with the amount of selections and piping hot. However, the hotel advertises free self parking and until this current stay that was the case. Unfortunately, they have changed their process and parking was managed by a third party. Not only was it not free, it was on the expensive side of other parking lots in the area. I would suggest returning to free parking for guest because it was a major factor in choosing this hotel in the area. "

"There is no doubt the grounds and historic parts of the hotel are beautiful but was expecting a higher quality of service and food / drinks . The waiting staff in bar and restaurant whilst lovely and friendly just not experienced or customer focused. .We dined in the restaurant and food was v mediocre . We had ordered a bottle of white wine to have during dinner and it eventually arrived after we had finished dessert despite asking for it . When it did arrive it was warm and no ice bucket again e had to chase and ask for ice twice . Breakfast similar experience junior waiting staff who don't really understand quality service. We had to wait for tea and then just got one cup poured and didn't get any opportunity for more or a pot .Service charge for dinner was added which we thought was cheeky bearing in mind the lack of service. They need a more senior front of house or restaurant manager . The new modern extension on lilac / purple is so outdated and seating not that comfortable. this area could be made much nicer needs a refurb."

"Room was okay, would be better if a bigger tv and a mirror over the desk/ dressing table. Breakfast was poor, all tables were being used, only 1 person clearing tables, food was not replenished when empty. Bought out 6 croissants when the restaurant was full. Topped the milk up by only 2 pints from a 4 pint container - why not put all of it in. Kept running out of cutlery. Americano coffee from the machine was cold. Food quality was poor - could not eat the cooked offering."