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"Very happy to receive a room upgrade. First time in 40 years of hotel stays. As usual the staff are helpful, polite and friendly. The room was well presented and clean. The chocolates were enjoyed by both of us, thank you. Only small issue is the WiFi was very poor. We're booked in again later this year "

"Very comfortable room and the hotel is in a perfect location to explore York. The fridge in the room was a perfect addition as it meant we could bring some drinks and snacks into the room and keep these chilled. The breakfast was lovely with lots of options for everyone. Also liked being able to help yourself to tea bags/coffee when needed "

"Rooms lovely and staff all very nice and helpful "

"Very good first impression , staff friendly and helpful, lovely room, very comfy bed, would have preferred a shower cubicle, not a shower over bath. All very good will certainly be staying here again"

"Beautiful central space. Great room. Would highly recommend. "

"Great staff, lovely room!"

"Great location, easy check in and room was clean and well presented. "

" Very clean room bathroom a little dated Spa very nice "

"Stunning building with imposing staircases and plenty of space, never feeling crowded. Staff were professional and friendly. Rooms were well appointed and bathrooms stylish and spacious."